Reviews (4,788)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and real-time tracking, enhancing transparency and customer trust. It offers a free plan, ideal for small businesses, and customizable features that improve operational efficiency and customer satisfaction. The support team is praised for their effective assistance, helping merchants integrate the app smoothly into their operations.

December 10, 2023

So far so good with an hour looking through the options and customising for a basic store setup

Pedal & Ride
United Kingdom
About 3 hours using the app
AfterShip replied December 11, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand ...

November 27, 2023

Set up extended free trial in a couple of minutes

UNFOLLLOW
United Kingdom
9 minutes using the app
November 10, 2021

awesome service thank you for all the help in fixing all the errors I needed. I appreciate it. Quick and easy

MiiMii Winks
United States
9 minutes using the app
Edited September 6, 2020

L'application semble facile d'utilisation. On y est très bien guider. la satisfaction sera au rendez-vous.

Gotha
France
About 3 hours using the app
October 14, 2016

AfterShip was recommended to us by another online retailer. Everything is working great so far! Great recommendation.

Healing Himalayas
United States
7 minutes using the app
January 10, 2022

Ankush quickly helped me with figuring out how to use parts of AfterShip. Looking forward to using this with my shop!

Lioness
United States
7 minutes using the app
May 7, 2021

So far, the app has been great! We just joined, but support's responses are very helpful and the set-up has been very intuitive.

Fruily
United States
7 minutes using the app
December 3, 2023

I like the status shipping details of each order, especially when shipping deadlines are involved, I can click on an order and get the necessary details on where a package is at.

Gadgitz Inc
United States
6 minutes using the app
Edited July 20, 2022

Support team is so bad. Most of the time they will forget to reply on their live chat system. You will ask a question and they'll say 'Let me check' and then leave you on read for hours. The support team is not trained at all for technical issues or questions. Really bad value for money.

The Foozie
Australia
About 3 hours using the app
AfterShip replied July 21, 2022

We’re sorry to know that you are not happy with the customer service support and the app.

Your feedback has been registered. You are our valued user, and we are committed to ...

August 22, 2023

Ankit was amazing!

He helped a lot and everything works fine now! :)

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nooro US
Hong Kong SAR
6 minutes using the app