Reviews (4,785)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for its real-time tracking features that enhance customer satisfaction by keeping them updated on order statuses. It offers a free plan suitable for businesses with fewer shipments and customizable tracking options that improve customer experience and reduce inquiry-related workloads. The interface is user-friendly, and the responsive customer support is quick to resolve issues and assist with feature navigation.

August 10, 2020

Shit instuctions. As someone trying to learn there is no way I would be able to follow the shitty instructions that you have on this app

Squad Survival™
United States
About 1 hour using the app
AfterShip replied August 17, 2020

Hi user, please help us understand which instructions you are referring to.
Please reply on the email sent to you. We are awaiting your response.

October 2, 2023

So far so good. the price isn't great and the amount of add on cost is ridiculous. The only thing wrong with this service is the price.

Rue Saint-Patrick
Canada
About 1 hour using the app
AfterShip replied October 3, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

If you feel that our plans are costly, we will help you with upgrading the plan at an affordable as per company policy.

It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

Edited December 7, 2019

It didn’t bring in the tracking numbers. Only 6 random ones all of pending status but nothing that was useful at all. Waste of time.

SevenZeroEight Gin - Australia
Australia
About 1 hour using the app
August 11, 2020

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Portal Retro
Brazil
About 1 hour using the app
February 16, 2014

Just signed up. Looking forward to this helping eliminate some of the mundane tasks from our day. Great app, thanks!

MexicanVanilla.com
United States
2 minutes using the app
Edited April 18, 2020

Still looking into it. Will report back when I decide to keep or not. You'll need to write an review to use the free version.

Fitmetpit
Netherlands
About 1 hour using the app
November 4, 2021

Just installed 10 minutes ago. Fast customer service as at now. Will keep using to see how it goes for us.

Herbal Goodness
United States
26 minutes using the app
AfterShip replied November 4, 2021

Thanks for sharing your valuable feedback. We are glad to know that you are happy with the customer service support being fast.

We are open to your suggestions. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,

Rupam

Team AfterShip

April 10, 2020

Very nice app, useful...............................................................................................................

DutchDiamond
Netherlands
40 minutes using the app
November 4, 2021

Great app with easy interface! However, it would be much better if AliExpress Standart Shipping was integrated in the couriers list! And the live chat is really quick to help you!

Selene Cosm
France
37 minutes using the app
AfterShip replied November 4, 2021

I understand you are happy with the chat support; but would like to have the Ali Express standard shipping integrated in the couriers list.

I am sorry for the inconvenience this may have caused you. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better.

We will try our best to ensure that your experience with us becomes a better one.

We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@aftership.com.

Regards,
Rupam
Team AfterShip

October 25, 2017

Doesn't work. Klunky UI. Pesters you for reviews befre you have even used it and then keeps asking all the time. I can only assume that these thousands of 5 star reviews are from muppets that have not actually used the app and just reviewed after installing?

Number 9 Fashion Studio
Australia
30 minutes using the app