Reviews (4,785)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the app for its real-time tracking features that enhance customer satisfaction by keeping them updated on order statuses. It offers a free plan suitable for businesses with fewer shipments and customizable tracking options that improve customer experience and reduce inquiry-related workloads. The interface is user-friendly, and the responsive customer support is quick to resolve issues and assist with feature navigation.
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Just add to store and need to see how well it works to give an review
Incredible support team that is super helpful!
Meh. Nothing special. Also, after I un-installed the app they kept charging me for 2 months until I asked why and couldn't give me very good answer. be careful of these sneaky ppl!
We apologize for the inconvenience, customer satisfaction is always the number one priority for us.
We have gone through the chat transcripts and working on the solution. We have sent you an email to discuss this further.
AfterShip Team
BEWARE BEWARE BEWARE!!!
This app does not work. Simple as that. The emails that it sends to your customer look like they were written by a three year old, and the links that it includes in the body of the email have a typo that sends your customer to a 404 page. Same issue with the tracking links that it posts to your customer's order information on your store. The setup videos are for an earlier version of the app, and are no help to setup the complicated code revisions that are required to get even the smallest amount of functionality out of this app. I wrestled with the code of this app for almost an hour before I realized that even if I were able to modify it enough to make it work even a little bit, it would never provide the full functionality that it promised. I promptly uninstalled it and politely requested a refund for my subscription that they force you to pay if you want to get "full functionality" out of the app. The free trial version is extremely limited it what it can do, and even the few options that it provides are only semi-funtional. My refund request was denied. Their reasoning for not refunding a full month subscription that was used for less than an hour and did nothing more than send several unprofessional and useless emails to each of my customers over the last 3 days was: "Our system does not allow us to refund for the plan you have already choose because it is now a subscription plan." So download this app with caution.
There any many other apps out there with better tracking, and much lower monthly costs.
Stay away from this one, it's a complete waste of money
Great service, Fixed my issue, Gt my site up and running! Thanks aftership :) Will be definitely using you guys.
Thank you for your kind words.
Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one.
AfterShip Team
AWESOME! This is a great service experience, it helped me solve the problem and the response is very timely.
Not good. Wouldn't let me past the first registration screen. All fields filled out correctly but then program just stops. Bit buggy for me and just makes me nervous if they can't make the install process simply and easy. Keep working on it guys. disapointed!
bad support, not good at all
button not working in pages so you need a support and you can't get it because of the bad support.
Apologies for the inconvenience caused.
May I please request you to kindly respond to the email sent to you.
We will fix the issue.
is actually hard to use I couldn't understand it. it should have more leads or instructions to use it correctly.
VERY HARD TO CONTROL 2 STORES ON THE 1 ACCOUNT ...............................................................
Thanks for reviewing.
Please help us understand this better by replying to the email sent.