Reviews (4,775)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface and effective customer support, with team members like Garvita, Priti, and Rajat often highlighted for their helpfulness. It offers real-time tracking and customizable features that improve both merchant and customer experiences. The app includes a free plan suitable for small businesses and features a comprehensive dashboard for efficient shipment management. Merchants note significant improvements in shipment handling and customer service, with the app's reliable performance ensuring timely tracking updates and notifications.

May 23, 2017

Aftership helped us to provide accurate shipment tracking for our customers and gave us time to focus on other important tasks. We highly recommend them!

Instwatch
Romania
Over 2 years using the app
October 5, 2016

Nice app, keeps my users informed and that helps keep customer inquiries down!

Gearbuyz
United States
Over 2 years using the app
February 1, 2021

TRASH TRASH TRASH BE WARNED!
So complex app. Miss leading support pages and caused so many bugs before and after I tried to use on 2 different stores

99Jersey
United States
Over 2 years using the app
AfterShip replied February 1, 2021

Hi,

Apologies for the inconvenience caused.

Give us a last opportunity to get all your issues resolved and make you a happy customer!

One of the experts will reach you in order to assist with your queries.

Kind regards,
Sumit

Edited June 23, 2021

This friend helped me solve the problem very kindly and was very patient. I am very grateful to him. If there are still problems to be solved in the future, I think I will definitely ask him to help me.

Kimerry
Hong Kong SAR
Over 2 years using the app
August 18, 2015

Great App! Highly Recommended!

Fragrancefanatic
South Africa
Over 2 years using the app
February 16, 2017

Awesome app, works as advertised and more. Has lowered chargebacks and support emails immensely

Makeuprulez
United States
Over 2 years using the app
March 16, 2023

Very well suited for large quantities of shipping units with different shipping service providers. Fast and competent customer service. Generally also very good for analyses of the shipments.

Freiluftkind
Germany
Over 2 years using the app
May 5, 2021

L'assistenza è veramente gentile e mi ha aiutato ad impostare tutto senza problemi. Grazie infinite!

Haliajewels
Italy
Over 2 years using the app
Edited April 1, 2017

What a great application to integrate and provide piece of mind to your customers with easy setup. Love the fact that it has iphone app as well!

One recommendation would be the add a feature to email the customers from the app when there are exceptions directly from aftership tracking.

Highly recommend this application

Davit
Founder of BAYSUPERSTORE
https://baysuperstore.com

Fashiongallerystore
United States
Over 2 years using the app
March 7, 2015

This app is brilliant. Been looking for an app like this for ages!
Now we can notify customers via email and SMS which has drastically reduced our customer enquiry rate.
Highly recommend.

Dollboxx
Australia
Over 2 years using the app