Reviews (498)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features that boost business operations and customer engagement. Key benefits include enhanced conversion rates and sales through an easy-to-set-up loyalty program and effective retention strategies. The app integrates loyalty programs, email marketing, product reviews, and affiliate modules seamlessly with Shopify. Merchants appreciate the intuitive interface and the consolidation of multiple marketing tools into one platform, simplifying management. The app is also praised for its reliable performance and exceptional customer support, with staff members like Reena, Hritik, and Ankit noted for their responsiveness and helpfulness.

Edited February 27, 2023

Rishav helped me with SMS and was amazing! AiTrillion offers very useful tools for your business, but what is even better is they offer help in implementing their tools. I'm not a developer, and they extra help is the only way I could get the tool up and running. I'm transitioning from another emailing marketing app and they have been very helpful.

GNA Salon Services
United States
Over 2 years using the app
AiTrillion replied June 2, 2022

We're so happy to hear that! Thank you so much for taking the time to leave us this lovely review 💖 We are going to launch the SMS module in June 2022 only.

August 17, 2020

This program is great, it can save me a lot of time and automatic management, I like it very much !

LANDLcouture.online
United States
About 2 years using the app
September 1, 2020

I use this app for a couple of months now, it's amazing, easy to use and its templatised, very well thought of process. Saved quite a few abandoned carts too. I just seeked support for help on some coding, very quick reply and it's all handled within a very short time. I am genuinely very happy with this app, esp thanks to support team (you are a legend !) Thanks again.

iAgeless Beauty
Australia
About 2 years using the app
August 29, 2020

Great tool to keep in touch with customers automatically and repeat sales. Excellent tools within the app to maximize on customers visiting the site again and again.

P and P Comics
United States
About 2 years using the app
Edited November 22, 2021

Very valuable to the overall success of my store once launched. customer support team is also great.

Swan Affordable Handbags
United States
About 2 years using the app
November 27, 2020

this is a complex app full of really cool features. It's slightly daunting to go through them, but they will set it up for you. I went back in and tweaked a little here and there to make it more my brand. I've been really happy with the service and how it performs. *they DO bribe you for a 5 star review in exchange for emails, and are sort of pushy with it. I don't do bribes for reviews, and gave myself some time to live with this app, use it, and see how my clients respond to it, and I've been very pleased. I don't use the email platform, since I prefer using mailchimp, so the email bribery doesn't mean much to me ;-)

Whipped Up Wonderful
United States
About 2 years using the app
Edited September 25, 2020

Just started using this app, the support is brilliant, both fast and knowledgeable. We are excited to put it to it's full use. It does so much more than we originally expected.

Valentine Wigs
United Kingdom
About 2 years using the app
Edited April 6, 2021

I'm still testing and weighing the features against apps I was already using but so far, I've switched to their web push and loyalty features. I am now considering the email feature and switching my announcement bar needs b/c it would eliminate two apps for me. My chat and product reviews are already covered by apps that I really like but I may review at a later date. The 5 stars so far are for the features I have switched too, the ease of doing so, the extensive options for both the rewards and web push. I especially like all the reward earning options, tier options and the templates for the web push...those items alone made it an easy decision for me. The 5-stars are also for their support help. I contacted them with 2 issues/questions and came up with 2 more during our conversation since Preetam was so helpful and patient. I am going to seek out a roadmap or some type of updates on what's coming next. I'm hoping I will find some sort of mobile app option...I know that's a tall order but it would super helpful Otherwise, I hope this is the beginning of a great partnership! Thank you AiTrillion for a great app that covers so much and Preetam for your help! 11.27.2020 - Had a good experience with support again today...the day after Thanksgiving. I'm so glad they were there to offer help. We were able to resolve the issue that was mainly based on having duplicate sendgrip cname settings...issue resolved. Thanks again Preetam! Update 4.6.2021- I am now using the review app in addition to the web push and loyalty rewards app. I still really like this app. The number of features it has available and the cost over value make it a no-brainer for my shop. Customer service is very responsive and helpful as well. Give it a try if you haven't already!

That Chick Life™ Boutique
United States
Almost 2 years using the app
August 19, 2020

That app is fantastic. Multi function help me to save time and focus on other important things. Thanks a lot...

ShopxBuy
United States
Almost 2 years using the app
January 29, 2022

I was given valuable instuctions on naviagting the Aitillion web lSaurabh was very patient,helpful and professional.

IDONEUS'BLAK
United States
Almost 2 years using the app
AiTrillion replied February 15, 2022

Thank you so much for your review 💖