Reviews (498)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features that boost business operations and customer engagement. Key benefits include enhanced conversion rates and sales through an easy-to-set-up loyalty program and effective retention strategies. The app integrates loyalty programs, email marketing, product reviews, and affiliate modules seamlessly with Shopify. Merchants appreciate the intuitive interface and the consolidation of multiple marketing tools into one platform, simplifying management. The app is also praised for its reliable performance and exceptional customer support, with staff members like Reena, Hritik, and Ankit noted for their responsiveness and helpfulness.

June 30, 2020

A great application with many functions. If there is a problem, the staff will actively assist in solving it

Mischrandy
China
About 1 month using the app
September 1, 2023

Amazing platform! We set up our loyalty program, email, and pop-ups very easily. They also have the best support team, are always available, and able to jump on Zoom calls when necessary. I am looking forward to using this platform to keep growing my business.

MudadMD Skincare
United States
About 1 month using the app
AiTrillion replied September 2, 2023

🌟 Thank you for the fantastic feedback! We're thrilled you found our platform easy to set up and that our support team has been there for you. 💪✨ We're excited to be part of your business growth journey. Keep thriving with AiTrillion! 🚀

July 4, 2020

Awesome app. The app has lots of options and is very helpful, with keeping everything running smoothly.

ANN MARIE INK CREATIONS
United States
About 1 month using the app
September 2, 2022

Thanks Pratibha, it was great connecting with you after a long time. Summ appreciates the good work happening to all other customers, and wish to request you great support to recommending ways on how we can continue to grow together. Summ has always been part of Aitrillions success and are delighted to be part of the growth. Thanks to aitrillion.com and all its team members for all you do please we look forward to having more connect and reaching out more often.
thanks appreciate.

SUMMCOLLECTIONS
United Arab Emirates
Over 1 year using the app
March 15, 2021

Very easy to install and setup. The support is great, I've explained the problem I had ( Live-chat button overlapping the 'get to the top' button on mobile ) in an email, and they 'surprised me' in a day or two with my buttons remotely moved around and spaced out great, awesome app and awesome support!

Lovasa
Romania
About 1 month using the app
AiTrillion replied April 18, 2021

This is so exciting! We can't wait to grow alongside your business 💖
Thanks so much for the 5-stars!

September 21, 2020

Overall Good. The availability of all the features under roof is the best thing. The customer support is also proactive.

The Urban Biophiliac
India
About 1 month using the app
December 27, 2022

Really really helpful staff at AiTrillion.
Zoom called me after a phone call, and fixed my issue super fast.
Have a set up call scheduled, and pretty sure this will be equally as good!!!!
Thank you AiTrillion.

Lisa Horton Crafts (That Craft Place Ltd)
United Kingdom
About 1 month using the app
AiTrillion replied January 4, 2023

Thank you so much for sharing your experience with us! We're so glad to hear that 💖

Edited July 23, 2021

Update: Support did assist me with getting some features up and running. I still think there are some things that can be improved but I like having multiple apps in 1 place and at 1 price. I'm very happy now with using the app and support turned out to be great and very helpful. Looking forward to increasing revenue with this app! Wow. The potential and hope I had for this app is shattered. This app is so tedious and complicated to set up, especially the affiliate program part. I also do not find the email marketing as simple to set up as Klaviyo. There is not an option to change the text on certain buttons. The support is just ok. Since it's overseas, you just have to be patient for them to get back to you. The only apps that I found somewhat easy and simple to set up are the product reviews, pop ups, and loyalty programs. I'm undecided as to whether I'm going to keep the app altogether or keep and just use certain parts of it. Hopefully, I can figure it all out with a little more time and just keep asking support questions. But if you're like me and trying to launch a business, figuring out how to setup apps is not an efficient use of time for a business owner. Very annoyed and disappointed. If I see the app is a value add after using it, I will update this review.

E3 Consulting
United States
Over 1 year using the app
AiTrillion replied July 23, 2021

Thanks so much for the candid feedback in this review! We're always working to make our app easier to use for everyone. Our support team has emailed you for the app setup and we always provide free setup of all features for our customers. Looking forward to assisting you with the same.

March 7, 2023

I recommend this application not only because it will automate all your work but also because you will have constant support from the team which, by the way, is a team very dedicated to this work and they will be more than happy to help you understand faster or more concretely how this application works.

B&Mshop
United Kingdom
About 1 month using the app
AiTrillion replied March 15, 2023

We're so happy to hear you've had a great experience with the app! We'll let our support team know you appreciated them. We appreciate them too 💪💖

November 7, 2023

Support was very helpful as I am not tech savvy when it comes to coding. I let support know what I wanted to change and they gave very detailed steps of how to pursue the change myself and they also added the proper coding to my site that I needed them to add.

Spoiled Vanity
United States
29 days using the app
AiTrillion replied November 18, 2023

Our support team was incredibly helpful, guiding me step by step and adding the necessary coding to my site. Thank you for the great service!