Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automation features, and insightful analytics. Its loyalty program and reviews feature are particularly valued for boosting customer retention. The customer support is highly praised for its responsiveness. Some merchants have found it helpful in consolidating their tools, making operations more efficient. However, there are reports of increased spam and bounce rates with the email campaign feature and suggestions for improving loading speed. The app's ability to handle member data, offer exclusive offers, and integrate with Shopify POS systems is seen as a major advantage.

Edited October 18, 2019

with all the apps out there it was really stressful until I found this app, it literally has everything needed to run a profitable ecom store and support is a1 they helped me set up the ratings feature on my site with no problem ...

chelseafanshop
United States
12 days using the app
AiTrillion replied April 23, 2020

Thank you for the review. Team AiTrillion is humbled and grateful.

March 31, 2021

This app is overwhelmingly inclusive of just about everything I need...in a good way! With all of the moving parts it takes a minute to get acclimated and that where the A1 customer service comes in...you have to try this app, you won't be disappointed. Not to mention, I received a phone call a few days after I downloaded the app from the customer success department to get a feel for my needs and to let me know that their team would be there to help with the onboarding and anything else I need. You can't beat Great Customer Service!!!

Je Suis Diva
United States
12 days using the app
AiTrillion replied April 18, 2021

Thank you so much for the kind words and five-star rating! Our Customer Success team is so happy to help out. 😄

Edited April 10, 2021

I got AiTrillion to help me take my business from a simple store to a superstore. It is great for growing your already successful store into a thriving store that is based on a creative and constructive experience for the customer. I was also impressed with the level of merchant support. In the future, I hope they continue to update and evolve their app to make it easier for the merchants to integrate other tools etc. Overall, I am grateful for coming across this app and am excited to see how it continues to help my store thrive.

Holistiworld Inc. Holistimart
Canada
7 months using the app
AiTrillion replied April 18, 2021

Thank you for sharing your kind feedback! 🙌 Glad we could be of such help!

August 22, 2021

please reply my email asap, we need fix the issues, the page is dead.
no allowing us to do anything.

S&DCo.
Hong Kong SAR
10 months using the app
AiTrillion replied August 22, 2021

Hey there! Thanks so much for your feedback 🙏 We've sent over an email to help out with this :)

July 18, 2020

This app is just what I've been looking for. I deleted 3 other apps because this has all the feature in one.

Humbled Ohana
United States
11 days using the app
Edited April 5, 2021

This app is literally going to save me $400 in other app fess, AND ITS A BETTER PRODUCT! They also have AMAZING customer service. Im in the process of getting rid of at least 4 apps! This is possibly the best app value wise that we have purchased! Big appreciation from FragrantBodyOilz

FragrantBodyOilz
United States
10 days using the app
April 19, 2023

The AiT is AMAZING!!!! Whenever I have a question, I either setup a video chat or I just email and they respond pretty quickly. I will update more reviews once I get my store live and we test all the amazing things this app has to offer.

Foxy Bee Boutique
United States
9 days using the app
AiTrillion replied April 28, 2023

Thank you so much for taking the time to leave a review. 💖
We are so glad our team was able to provide the support that you needed.

Let us know if you need any help and our team will you grow your business. 💪

August 16, 2019

Best app ever!! friendly fast service and set up is a breeze, 1000% recommended!!! covers all basics for a new online store, emails, push notifications, loyalty program etc...

Earth Autism
South Africa
10 days using the app
AiTrillion replied April 23, 2020

Thank you for the review. Team AiTrillion is humbled and grateful.

May 3, 2020

easy & good app
i am still testing the app, but until now i didn't catch the expected results, hope the results be more effective
reports and analysis should be more advanced

kabbanifurniture
Egypt
6 months using the app
AiTrillion replied May 4, 2020

For all the little and big ways you’ve pitched in…thanks! Thank you for your review. We are here to make it count towards your store success. We suggest you to implement all our automation features for maximizing the returns. You can use our FREE dedicated support executive setup services to make sure everything is setup for full fire. You can reach us at support@aitrillion.com for the same.

April 4, 2020

I've been using the app for a few days now. It's relatively easy to set up and understand ow it works. When I got stuck along the way, the customer service was very responsive and efficient. There is still a long way for me to go with this app, but so far so good.

TecnoTools
Australia
6 months using the app
AiTrillion replied April 23, 2020

Thank you for the review. Team AiTrillion is humbled and grateful.