Reviews (498)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features that boost business operations and customer engagement. Key benefits include enhanced conversion rates and sales through an easy-to-set-up loyalty program and effective retention strategies. The app integrates loyalty programs, email marketing, product reviews, and affiliate modules seamlessly with Shopify. Merchants appreciate the intuitive interface and the consolidation of multiple marketing tools into one platform, simplifying management. The app is also praised for its reliable performance and exceptional customer support, with staff members like Reena, Hritik, and Ankit noted for their responsiveness and helpfulness.

May 3, 2023

Very good service, most helpful. Much better than expected. Patients with my many questions and required explanations

The Fragrance Room
Australia
13 days using the app
AiTrillion replied May 10, 2023

Thank you so much for taking the time to share your experience! We're so happy to hear that it was a good one ✨

June 26, 2023

It was great experience. My issue was resolved and the review module was showing up. Reena is very knowledgable and patiently understood and resolved the problem. Thanks.. appreciate your efforts

Trendy
India
13 days using the app
AiTrillion replied June 29, 2023

Thank you so much for your review 🤩
Please don't hesitate to reach out to support if there's anything else that we can help with to make your experience great! We will update Reena about your feedback 💖

February 11, 2022

I really like AI trillion, it help me a lot. Hope you can support to translate multilanguage in the future, it makes our websites to serve many kinds of users better.

Test SSP Crocs 1
Vietnam
13 days using the app
AiTrillion replied February 18, 2022

Thank you so much for taking the time to leave us this amazing review 💖

September 27, 2023

We haven't been using AiT for very long just yet, but I've been quite impressed with their support. From the generous choices for meeting times to their abundance of knowledge, their team seems to know their stuff! Most importantly is their ability to quickly help and implement solutions to any issue I've had thus far. Looking forward to continuing this relationship and hopefully expanding our business.

The Remedy Co.
United States
13 days using the app
April 16, 2021

ACABAN DE FACTURARME 133 EUROS DE FACTURAS QUE SE HAN GENERADO AHORA MISMO AL SUSCRIBIRME AL PLAN DE PAGO CON PRUEBA GRATUITA HASTA SEPTIEMBRE DE 2021, Y ME HAN COBRADO HASTA DEL AÑO PASADO CUANDO YO NO LOS CONOCIA, COMO NO CONTESTAN A LOS CORREOS , YA QUE RECLAME LA SEMANA PASADA 19 EUROS QUE NO ME CORRESPONDIA PAGAR PORQUE AUN ESTABA EN EL PLAN GRATIS DE CUANDO INICIAS, SE LO EXIJO TODO POR AQUI , SI NO LO ARREGLAN LA SEMANA QUE VIENE QUITO LOS METODOS DE PAGO, NO ME LO VAN A COBRAR, ME DA IGUAL QUITQR LA TIENDA Y EMPEZAR DE CERO Y LES DENUNCIO POR LO PENAL POR ESTAFA, HE GUARDADADO YA TODAS LAS PRUEBAS DE MI RELACION CON USTEDES, EL PROGRAMA QUE TIENEN, LAS FACTURAS , ETC , ETC. PERO SI LO ARREGLAN ...BORRARE ESTA RESEÑA Y HABLARÉ BIEN DE USTEDES,

Genèse magasin vêtements et accessoires pour mariages, événements et saisons
Spain
10 months using the app
AiTrillion replied April 18, 2021

Hola: hemos revisado sus cuentas y ya hemos aprobado el reembolso. Esta factura se cobra correctamente, pero aún así, nuestro equipo aprobó el reembolso completo ya que no ha utilizado la plataforma en este momento.

Por favor, avíseme si necesita alguna otra ayuda y estaremos encantados de ayudarle.

Gracias

April 29, 2021

Good app but greedy billing and Rip off ! they auto upgrade you if you go beyond the treshold , they cannot generate a report of what customer counts are , unethical practices despite hacing several conversations , extremely complex and time consuming to remove customers from system we will report this to shopify compliance team , there is no problem with the app but the people running it are a big problem.

Kichri Store
United Kingdom
10 months using the app
Edited February 8, 2021

What is wrong with the app.? I was charged $1299 by showing $0.00 or a free trial. I instantly removed the app. This is really really bad and a cheap way to deduct money.

Melangebox India
India
9 months using the app
Edited October 18, 2019

with all the apps out there it was really stressful until I found this app, it literally has everything needed to run a profitable ecom store and support is a1 they helped me set up the ratings feature on my site with no problem ...

chelseafanshop
United States
12 days using the app
AiTrillion replied April 23, 2020

Thank you for the review. Team AiTrillion is humbled and grateful.

March 31, 2021

This app is overwhelmingly inclusive of just about everything I need...in a good way! With all of the moving parts it takes a minute to get acclimated and that where the A1 customer service comes in...you have to try this app, you won't be disappointed. Not to mention, I received a phone call a few days after I downloaded the app from the customer success department to get a feel for my needs and to let me know that their team would be there to help with the onboarding and anything else I need. You can't beat Great Customer Service!!!

Je Suis Diva
United States
12 days using the app
AiTrillion replied April 18, 2021

Thank you so much for the kind words and five-star rating! Our Customer Success team is so happy to help out. 😄

January 14, 2021

This app is not free, nor is there a free plan. This is false advertising. WHen I signed in I was blocked from accessing the free plan and paid plans were offered. If I wanted to sign up for a paid plan I would have clicked on others that actually had the prices laid out.

SadeChic Boutique
United States
9 months using the app
AiTrillion replied January 14, 2021

Hi SadeChic Boutique,

We do have a free plan and you can access it without upgrading to the paid plan. You will get all features in the free plan which are mentioned here - https://app.aitrillion.com/freeplan

Let us know and we can help you in setting up the free plan.

Thanks
AiTrillion Support