Reviews (498)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features that boost business operations and customer engagement. Key benefits include enhanced conversion rates and sales through an easy-to-set-up loyalty program and effective retention strategies. The app integrates loyalty programs, email marketing, product reviews, and affiliate modules seamlessly with Shopify. Merchants appreciate the intuitive interface and the consolidation of multiple marketing tools into one platform, simplifying management. The app is also praised for its reliable performance and exceptional customer support, with staff members like Reena, Hritik, and Ankit noted for their responsiveness and helpfulness.

November 30, 2021

AiTrillion provided great technical support and training concerning any changes or api integration with our website. They also provide training support concerning any questions or support I needed for my website. Great app for CMS and automated marketing.

SkyLyfe
United States
About 3 years using the app
AiTrillion replied November 30, 2021

Thanks for sharing your kind words, we're thrilled to hear that you found our support friendly and are already seeing the benefits of marketing automation & cms. 🚀

November 4, 2022

Excellent app which I will recommend. The support team is excellent and always on hand to help. If you are starting up, this is the best app for you as they have almost every thing for you.

Bichaé Perfumery & Grooming Products
United Kingdom
About 3 years using the app
AiTrillion replied November 10, 2022

That is so kind💖, thank you so much for leaving a review, We are always here if you need us.

October 12, 2023

The customer service with this APP is amazing. Quick to respond and quick to solve issues. We are in the early stage of learning about all the capabilities this APP have in store for us.
I hope to utilize it in all the ways I can to expand my Shopify Store's potential.
Thank you for your help Rishav and Reena.

Blissful Winx
Canada
About 3 years using the app
AiTrillion replied October 31, 2023

We appreciate your kind words about our customer service! 🌟 Rishav and Reena are here to help. We're excited for you to explore our app's capabilities and boost your Shopify store. If you have questions, feel free to reach out. Thanks for choosing us! 🛍️🚀

Edited November 17, 2021

The customer service is superb- It has intuitive layouts training library that makes using this service a dream. Would recommend 100%!

linengarb.com
United States
About 3 years using the app
AiTrillion replied November 18, 2021

Thank you so much for taking the time to leave us this review 💖 We're so happy to hear about your experience!

February 8, 2021

We are very glad that we have this robust app as one of the backbones of our store. The whole suite of features from customer reviews, loyalty incentives, emails workflow, customer experience mapping, etc. are helping us attract and retain customers as we grow the business. The customer service is beyond amazing - quick turnaround time, clear communication, professional and courteous, and most importantly, always there to resolve/address the issues/concerns impacting our business efficiently!

FabuCrib
Canada
Almost 3 years using the app
November 27, 2019

Brilliant ! This app has increased my sales and the loyalty rewards has given my customers the extras push to buy my products. I have to say the customer service team at aitrillion are absolute brilliant! They have sent me up and got me going without disturbing my business/ I highly recommend ai trillion!

BeardKeeper
United Kingdom
Almost 3 years using the app
AiTrillion replied November 29, 2019

Thank you for the five-star review! It's awesome to hear that our Support team was able to help out!

Edited February 1, 2022

AITrillum have been a great support so far. They are quick to respond and have solved many issues we had. I would definitely recommend them.

Soberlicious
Canada
Almost 3 years using the app
AiTrillion replied January 13, 2022

Thank you so much for your lovely review! 💖

November 26, 2020

I know little about computer apps and this was recommended, it has everything I need thou it has taken awhile to work around it but the customer service helping me has been absolutely fantastic, if only other tech companies treated their customers the same way, it would make life so much easier. Highly recommended!

Arte Moda Australia
Australia
Almost 3 years using the app
Edited August 29, 2020

This is the Swiss Army knife of app, it has everything you could ask for. Really has helped us with marketing our site and getting good traffic. also have some great customer 24/7 service too.

BW Drum Shop
United Kingdom
Almost 3 years using the app
AiTrillion replied June 8, 2020

Our heart just keeps thanking you and thanking you! Thank you for your 5-star review. Words are not enough to express our thanks for the 5-star review. We will always be grateful to you for making our day special today.

Edited January 7, 2021

AiTrillion has been a great way to communicate with customers. I am able to get great insight on my customer on what they are looking for. There support is quick, friendly, and knowledgeable to help setup when I changed my theme and needed to add AiTrillion to the new theme.

Mommy's Little Heart
United States
Almost 3 years using the app