Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and comprehensive features such as product mapping, importing, and automated order management. They find the product research tools beneficial in identifying profitable items. The app's smooth performance saves time, allowing focus on other business aspects. The customer support team, including Ross, Scarlet, and Lily, is often praised for their prompt and knowledgeable assistance. The live chat feature is also valued for its quick and professional responses.

August 11, 2023

Quando tento di installare l'app sul pc esce solo la chat, non vedo nient'altro. Avrei messo voto 0 se avessi potuto. Grazie

Nixiri
Italy
5 months using the app
FireApps replied August 13, 2023

Ciao Giulia,

Grazie per aver inviato una recensione per Ali Orders. Mi scuso per gli eventuali disagi che hai riscontrato. Per favore, permettimi di aiutarti con il tuo problema.

Come da verifica interna, il problema della schermata della chat viene fuori all'apertura dell'app magari dalla risoluzione del display (che è superiore a 600 pixel). Puoi passare al browser Chrome per aprire l'app e regolare la risoluzione inferiore del display prima di aprire l'app per vedere se funziona?

Spero che questo chiarisca le cose e vorrei assicurarti che abbiamo un agente dedicato che è sempre pronto a spiegarti e supportarti a fondo in questo caso. Speriamo di ricevere tue notizie in modo da poterti offrire il supporto che meriti.

Grazie per averci dato una possibilità e vi auguriamo tutto il meglio!

July 5, 2022

I used this app to help me figure out why my AliExpress order had not been fulfilled. Daisy helped me tremendously, patiently, as I stumbled through the instructions. She helped me find what I was missing as well as helped to show me how to navigate. I am new here, like my first time logging into the account. I had someone set my account up and it was not working properly. She helped me locate what needs to be fixed. I am grateful for the service(s) that she provided. I believe that she went above and beyond. Thanks!

Meta Drone Zone
United States
Almost 2 years using the app
Edited December 5, 2022

Support was great. Thank you.Support was great. Thank you.Support was great. Thank you.Support was great. Thank you.Support was great. Thank you.Support was great. Thank you.

ShopOnlyDeal
United States
Over 1 year using the app
April 25, 2020

Easy to use, great app. Connects directly to Aliexpress! So far so good. I like it better then Oberlo.

Rhoday Shop
United States
Over 1 year using the app
FireApps replied October 15, 2020

Hi there,

Here's Raymond from Ali Orders - AliExpress Dropship Support Team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Ali Orders users like you. Thank you for the loving words you've shared, and thank you for being the best part of Ali Orders.

Also I highly recommend you to check our blog for latest news regarding not only Ali Orders, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Raymond
Ali Orders - AliExpress Dropship Support Team

June 23, 2020

great app convenience for my website

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Pet Corner
United States
Over 1 year using the app
FireApps replied October 15, 2020

Hi there,

This is Andy from Ali Orders - AliExpress Dropship Support Team. We are glad that you have had a great experience with our support when using Ali Orders. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Ali Orders, but also other our FireApps applications and e-commerce tips to have your business getting better and better.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Andy
Ali Orders - AliExpress Dropship Support Team

March 24, 2021

It's very easy to use for me being new to the this app. So far, I haven't run into any issues I can't solve myself.

ECL3CTIC
United States
Over 1 year using the app
FireApps replied March 24, 2021

Hi there,

Here's Tom from Ali Orders - AliExpress Dropship Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Tom
Ali Orders - AliExpress Dropship Support Team

May 7, 2019

Real easy and convenient to use, would definitely recommend this to others. Especially with the 1 click Import option.

E-Outlet Shop
Canada
Over 1 year using the app
FireApps replied October 15, 2020

"Hi there,

Here's Lynn from Ali Orders - AliExpress Dropship Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Lynn
Ali Orders - AliExpress Dropship Support Team"

September 6, 2019

Great app, i get all need for my dropshipping, i will definitely recommend it...........................................................................................................................................................................................................................................................................................................................................

Myfashunpassion
South Africa
Over 1 year using the app
FireApps replied October 15, 2020

Hi there,

I'm Anna from Ali Orders - AliExpress Dropship Support Team. Thanks for your positive review.

We hope you have a good experience with our support team and Ali Orders app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Ali Orders.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Anna
Ali Orders - AliExpress Dropship Support Team

November 29, 2018

I really love this app. It saves me an enormous amount of time. I would only wish it let me see what I have imported after I've pushed it to the store.

THE SPARKLING AFFAIR
United States
Over 1 year using the app
FireApps replied October 16, 2020

Hi there,

I'm Yung from Ali Orders - AliExpress Dropship Support Team. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Ali Orders team and we have been trying our best to develop and improve Ali Orders to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Ali Orders, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Yung
Ali Orders - AliExpress Dropship Support Team

April 26, 2019

The app works well and is free. When a problem occurs, the support team responds very quickly. This is a good app. I recommend this app.

Chadiny
Thailand
Over 1 year using the app
FireApps replied October 15, 2020

Hi there,

Here's Seri from Ali Orders - AliExpress Dropship Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app.

In addition, using Ali Orders combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Seri
Ali Orders - AliExpress Dropship Support Team