Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its streamlined process of collecting and displaying authentic reviews from various platforms. They appreciate its user-friendly interface, quick setup, and customization options that enhance professionalism. The app's ability to differentiate between verified and unverified reviews is praised for boosting transparency and customer trust. Features like automatic review updates, review management tools, and SEO benefits are also appreciated. The customer support team is noted for their responsiveness, efficiency, and proactive approach. The app is seen as an intuitive and effective tool for boosting conversion rates and enhancing customer confidence.

March 7, 2021

I had a problem. Imported reviews didn't appear in my store. The support team kindly helped me with that. Thank you. Will recommend this app!

MATARA BOUTIQUE
United States
12 months using the app
FireApps replied March 7, 2021

Hi there,

My name's Oliver from Ali Reviews - Product Reviews Customer Support Team. We really appreciate your feedback and comment about your experience when using The New Ali Review.

Also, I would be more than happy if you spend your precious time to visit our website at https://alireviews.io/ where you will be kept updated for the latest news not only for general information but also updated functions, from that you can use our app effectively.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oliver
Ali Reviews - Product Reviews Support Team

December 30, 2019

I really enjoy to use this app, despite the fact that it's difficult. In fact, I had some big problems with my store and i really would like to thank Johnson. He helped me a lot and solved all of my problems. If you have some issues using the app you can contact him, he is very kind and he has a lot of knowledge. Thank you Johnson.

Joya Care
France
12 months using the app
October 14, 2021

Superb customer service. Easy to set up and use. Tried other review apps, but this one is just the best.

OrcaJump
United States
12 months using the app
FireApps replied October 19, 2021

Hi Kaicheng,

I'm Thomas from Ali Reviews - Product Reviews Customer Support Team. We would like to thank you for such a wonderful review of you about The New Ali Reviews.

Your feedback really means a lot to our Ali Reviews team and we have been trying our best to develop and improve Ali Reviews to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our website at https://alireviews.io/ for the latest news of Ali Reviews.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Thomas
Ali Reviews - Product Reviews Support Team

May 20, 2020

Really good customer service. It's amazing that you can bulk import reviews from oberlo, more if you have a large amount of products.

Ovniki
Spain
12 months using the app
FireApps replied October 7, 2020

Hi there,

Here's Lynn from Ali Reviews - Product Reviews Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Lynn
Ali Reviews - Product Reviews Support Team

May 17, 2022

This application is the best of all to be able to put your reviews on your website, I recommend it 100% and its customer service team is wonderful.

HAPPYCOLOURS
Spain
12 months using the app
FireApps replied May 18, 2022

Hi Daniel,

I'm Christabel. We would like to thank you for such a wonderful review of you about Ali Reviews.

Your feedback really means a lot to our Ali Reviews team and we have been trying our best to develop and improve Ali Reviews to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our website at https://fireapps.io/blog for the latest news of Ali Reviews.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Christabel
Ali Reviews - Product Reviews Support Team

December 7, 2022

Had an issue trying to import review for the first tiem where the importing process keep going for a long time (more than 30 minutes) and the reviews still does not show up. I've contacted the customer support and they have request for a collaboration access and her suggestions is to asked me to refresh my browser which I guess I have to do that often next time and not just blindly to wait for the import process to finish. Helpful staff.

ohfunstore
Australia
12 months using the app
FireApps replied December 8, 2022

Hi there,

This is Jia from Ali Reviews. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with the latest version of Ali Reviews. We count ourselves lucky for Ali Reviews users like you.

Further we extremely advise you to check our OneCommerce website at https://onecommerce.io/blog/ which has been a great source to know the newest information of Ali Reviews and more useful information on e-commerce market

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jia
Ali Reviews by OneCommerce

November 15, 2019

Great app with great support team (special regards to Muffin who helped me a lot on the technical side). Recommend !

QuakyCo
United Kingdom
12 months using the app
Edited July 17, 2022

Lee from Fire Apps was very helpful! He noticed my reviews were missing (because I had deleted them) while I myself was trying to fix it myself and offered to step in and fix it for me immediately. Excellent service!

NeverLost Pro
United States
12 months using the app
FireApps replied June 29, 2022

Hi Geoffrey,

This is Oscar. Thank you so much for your experience with Ali Reviews.

We're happy you had a fantastic time with us! With the latest version, we bring more useful as well as exclusive function that you have never seen in any review app on Shopify store as Compare Review Widget which helps you have a clear comparison within your review widget. By doing so, you will have the best choice for your widget and social proof will be positively affected as well.

Moreover, please spend your time to visit our Ali Review`s website at https://fireapps.io/blog to get more useful as well as the latest update information about our app.

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oscar
Ali Reviews - Product Reviews Support Team

August 6, 2021

Useful app for its functionality and great customer service, they respond in a few minutes and help you solve any kind of problem. Recommended

PaperWrld
United States
12 months using the app
FireApps replied August 8, 2021

Hi Silvia,

I'm Thomas from Ali Reviews - Product Reviews Customer Support Team. We would like to thank you for such a wonderful review of you about The New Ali Reviews.

Your feedback really means a lot to our Ali Reviews team and we have been trying our best to develop and improve Ali Reviews to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our website at https://alireviews.io/ for the latest news of Ali Reviews.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Thomas
Ali Reviews - Product Reviews Support Team

April 10, 2019

Alireview app is the best app i ever had.
+ they have a support team that is more than helpful for any little problem.

I had a little problem on my store and Ken helped me with it.
I’m really happy to have this app

Foumi ™
Dominica
12 months using the app