Overall rating
4.4
Counts per rating level
  • 79% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient product importation from AliExpress and its cost-effectiveness compared to competitors. The customer support team, especially Rajendra, Razi, and Sai Raghav, are commended for their prompt and helpful service, with the live chat feature being particularly useful. Merchants also value the pricing rules, auto-sync features, and the ability to import customer reviews. The user-friendly interface is suitable for dropshipping beginners.

March 6, 2018

So far, every question answered quickly and dealt with correctly. Today Sai Raghav help me and very responsive and resolved the issue.

So Simple Clothing
United Kingdom
7 months using the app
August 16, 2018

sai raghav was really helpful and explained his answers clearly and even sent photos to help me understand better. great support like this means i can get the most out of shopify for my business.

Capella Kids
Australia
7 months using the app
October 23, 2018

I was having trouble with placing orders and tracking. Rajendra, helped me all morning and went above and beyond to make sure everything turned out correctly. Even setting up my aftership account. Thank you and great job!

Kings of Fashions
United States
7 months using the app
February 5, 2018

The customer service was second to none. They were always available when I needed them and answered my questions completely and clearly. Sai Raghav was particularly helpful on more than one occasion.

Bocapop
United States
7 months using the app
January 9, 2018

I placed a test order at my site that was stuck in Pending for over a week. I contacted AppFreak who gave me url's with extremely bad UTube help videos (out of focus and bury) with mouse pointer that was all over the place not sure exactly what it was doing. Finally I chatted with an Ali support rep named Basha who was nothing short of awesome!! Basha took the time to walk me through the order fulfillment process and got me up and running. Basha is an awesome rep!!

Dealmax Net
Canada
7 months using the app
August 5, 2019

Best customer support ever.! He (Razi) was really helpful on guiding me throughout all my unknowns.

Anise Belle Boutique
United States
7 months using the app
June 23, 2018

I contacted the live support and I spoke to Razi. Razi was very informative, I was having trouble fulfilling an order and Razi helped me out! Thank you for your support, You did a great job!

Travel Gorgeous
United States
6 months using the app
January 26, 2018

Was quite sceptical at first, especially that it is not free, but this app is a huge time saver! Imports any items from Alie straight to your store, including all pictures (even the ones in the description) and specifics. Love it! x

Its A Bags World
United Kingdom
6 months using the app
March 7, 2018

AlieExpress rocks.

Their customer support is amazing and their products are par none.

Shout out to Sai Raghav in customer support in particular. He helped me with an issue I was having and totally knocked it out of the park.

Men Wear Watches
United States
6 months using the app
June 21, 2020

Though i have not started using their app. I talked to Sai Raghav and he was very helpful, answering all my questions in everyway he could. they are always online to answer questions and thats one thing i really admire about them.

ShowGlace
United States
6 months using the app