Overall rating
3.2
Counts per rating level
  • 64% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 22% of ratings are 1 stars
April 22, 2020

Thank you Olivier for helping me set up the integration for Amazon, I had a few issues, not with the App just me! I was quickly guided through the issues and now we are selling products very fast all day :-)

SEWorkwear
United Kingdom
About 1 month using the app
September 23, 2021

This app is great, especially for its help service. Thank Olivier Baquet(one of amazon's marketplaces specialist) a lot!

Heikn
China
About 1 month using the app
Feed.Biz replied September 23, 2021

Thanks a lot, you are really a nice person, I enjoyed sharing with you and I'm very pleased that our App fits your needs. Do not hesitate to contact us anytime.

November 3, 2022

Very poor support no reply when in urgent need, no contact number - app failed, didnt allow changed settings to save

Gotraka
United Kingdom
8 months using the app
Feed.Biz replied November 15, 2022

Hello Amar, thank you for your feedbak, indeed there was a delay in our response and we apologize for this but this was due to a timezone difference at that very moment, now our support team is available on 4 different time zones 24/7 and I believe they have solved your issues and you are now able to save all your configurations? We take customer satisfaction very seriously and hope that your experience using our app is much more pleasant now. Best regards,

Edited June 15, 2023

Il y a malheuresement toujours un problème sur cette application. Si ce n'est pas la synchronisation de l'inventaire, c'est l'importation des commandes ou bien l'envoi des numéros de suivi. Mon compte Amazon a été bloqué plusieurs fois pour cause d'envois trop tardifs...et en fait l'envoi était fait dans les temps mais l'app n'avais pas confirmé l'envoi à Amazon et je ne reçois aucune alerte en cas d'erreur ou de panne.
Franchement cela prend beaucoup de temps et d'énergie, on se retrouve bloqué ou pénalisé, donc certes le prix est abordable mais il ne faut prévoir 20% de temps à dépenser sur la gestion quotidienne de l'app.

Les Copains Gourmands
France
Almost 2 years using the app
January 13, 2021

This app upload product from shopify to Amazon so quick, I have about 15000 and only takes about 3 days and all the product is on Amazon. and sync order, tracking number etc...also have a great customer service. Great team which help you, whenever you need help.thanks.

www.cronstores.com
Australia
About 1 month using the app
August 29, 2020

I'm using this to sync Shopify with Amazon
i already know CommonServices as i come from Prestashop and was using their module..
on Prestashop i had a lot of problems with the module and the support was not so fast... here it's look like they are supporting better.. also the app for shopify is much more better than the prestashop one..
5 stars for now

Gioielleria Capodagli
Italy
About 1 month using the app
August 30, 2021

We had this app installed for a few months and it worked well until they decided to remove an option to receive inventory from FBA. Support responded that "nobody was using this option" as a reason for that. No email to let us know. Looks like our business is not valuable enough to send an email. Very unprofessional.

BodyJ4you
United States
7 months using the app
Feed.Biz replied August 31, 2021

FBA, of course, *FBA is well supported by our App*, however, it wasn't mentioned in your support inquiry, your review is based on something that has never been asked. You also reproach us to have removed a feature that never existed and to do not communicate on this. We are sorry, we can't communicate on something that doesn't exist or never existed.

May 13, 2021

Not ready for Prime time or Business at any scale... We started out great with this plugin. Super helpful support, but as time went on, developers would make changes to how orders were imported (without notice), stuff would fail and support took well over 24 hours. This plugin and team are not up to the task of supporting businesses with any significant volumes. I suggest you search elsewhere for more capable and reliable services before risking your Amazon account with these guys.

Harmless Harvest
United States
7 months using the app
Feed.Biz replied May 24, 2021

Nothing else to say that the trouble has been fixed at the same moment you were writing this review. Our apologies if your support time didn't correspond to your expectations, but we do apply the industry-standard SLA (support standards and timings)

Edited November 17, 2022

Great app for listing Shopify's products on all Amazon marketplaces.
The app might seem a bit complicated to newbies at first, but hey, Amazon is complicated with all its defaults. But if you deal with it a little, you also understand the clear logic behind it. The idea with the models and rules is awesome and makes listing super easy.
Had previously worked with an app from the competition, but it was nowhere near as comfortable.
The support is great too. Keterson and Olivier do a great job helping out with any problem.
updated:
After I was initially enthusiastic, frustration always arises.
There have been many problems in recent months, which could also be due to the new specifications from Amazon. After everything was running reasonably well again, two months ago I had a total meltdown: all the matching groups suddenly disappeared and there was no help from support, no backup! So I was forced to recreate all matching groups :-( I can't imagine I was the only one with this problem either.
Well, because of all the hassle, I'll take off 2 stars for now

RockabillyM
Germany
Over 2 years using the app
Feed.Biz replied August 25, 2021

As you are saying, Amazon is complicated with all its defaults, this is why we are trying to make the integration as smooth as possible. Thanks a lot for this nice and objective review, all our team really appreciate it. Hope to talk to you soon.

June 8, 2022

This application is good to fetch amazon orders into shopify.
However it can't sync orders' shipping status from shopify to amazon.
I still need to fill the tracking number in the amazon dashboard manually.
Need some help!

Foxtrot Store
Australia
Over 1 year using the app
Feed.Biz replied June 13, 2022

Dear Foxtrot Store,

Thank you for your feedback.
Please accept our deepest apologies for the inconvenience.
We do online onboarding sessions for you to make sure you fully use all the features of the app and they are all activated on your account.
We invite you to contact us by email : ***support.amazon-app@common-services.com***.
We hope to hear from you soon.
Best regards,

Eugénie
Quality agent