CedCommerce Amazon Channel , 999 reviews

Great customer service! I am very impressed. I am a old customer using also the app for ETSY and eBay. Thank you Nupur for all assistance :)
Cedcommerce has a great qualified team helping customers! well done

I haven’t submitted any product yet, but the customer service seems to be awesome. They have contacted me on WhatsApp to see if I need any help. Also they offer free consultation and they have recommended me some valuable advices.

Just switched over from codisto/marketplace and wish I had only done that sooner!


Back story:
I’m new to e-commerce after having spent my career working in services so far and was brought it by a small company to clean up a store that had a very messy back end and much of the store wasn’t linked, linked properly or had errors connecting products from Shopify to amazon. 

The previous software and why I switched:
Codisto was very difficult to use and not intuitive. The linking of items was overly complicated. In an age with artificial intelligence and UX designers that are readily available to make things intuitive and user friendly, this software was unreasonably difficult to you. And didn’t have quick and easy user-guides that addressed the tasks that are most common/Necessary. They do have videos but that is buried within longer videos of info not relevant to me right now.
Some of the support staff was amazing and some got hyper focused on issues that were a symptom of the problem and not the actual problem (focusing on the lack of a SKU number instead of the SKU and all my work not saving when I hit save).

THEN they were acquired by Shopify and rolled out a new version that wasn’t ready for release. Some one that was a new higher up in the company chose a date and made a demand instead of releasing a fully functional piece of software when it was ready. NOTHING WORKED. I had to put all my staff helping me clean up the store on hold. Two of the issues were escalated to DEV and no time frame was given on a fix. I lost a whole week of productivity. All of my work from the first half of the week was gone, just when I had thought that I understood the software and could finally make progress. 

So then I switched to CED!

CED:
So far the experience has been amazing. I was able to easily install the app. I connected with support on a video chat just a few hours later and they walked me through the set up, how it works and was able to get much more of our store online just by importing our Shopify store than I had been able to do in WEEKS with codisto.

The matching of items works FAR better than codisto. The support is amazing and fast, there are multiple options to connect and they will take the time to make sure to understand and address the issues instead of talk down to you as though you don’t know what you are talking about. 

I wish I had done this immediately when I began in my current role. DO NOT bang your head against the wall with codisto. I highly recommend CED. 

Shabad has been amazing working with me to correct the few issues and setting corrections that I have needed to make the transition smooth and has gone above and beyond. Thank you



The support received was Amazing!. Highly recommended.Wonderful customer service..

Great product and GREAT service!! Highly recommended! :)

Had a few starting problems, they were quick to help me and the integration is working perfect

Excellent service. The team are quick to respond and very helpful. As a new seller I wouldn't have known what to do without their help. Always available when needed.

Very helpful and patient

Nupur has gone above and beyond customer service excellence. She was patient with me and explained everything in great detail. I enjoyed the ease of listing products with the help of the cedcommerce team , and how accessible they are to helping and guiding me through the process. I would have been lost without the support of Nupur and the CED COMMERCE AMAZON CHANNEL.

The team have been fantastic to deal with and help me get my shopify products on Amazon, they provide such fantastic service. Manu was super super helpful. Would definitely recommend. Thank you

Customer support has always been extremely prompt and 95% of the time we get everything sorted ... so far so good...

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