This app is pretty easy to use, has a good amount of options but the shipping times (3 weeks and counting) is horrendous. I'll be switching to another company that has better shipping. Luckily it was just a test order back in April 24th but if it were an actual customer I know I wouldn't here the end of it.
We’re sorry to hear about your experience with the shipping timeframe, we know how important to you and your customers to receive the orders as soon as possible, we investigated what happened to make sure we did not miss anything on our part. I have below the timestamp of the order progress from the start:
April 24th - Order received in our AOP APP
April 27th - Order was paid and was forwarded to our production for processing, once the order is paid only time production process will start.
May 4th - Order shipped within the time frame (5 business days)
May 7th - Our US facility received the order
May 8th - Order passed to the USPS
May 10th - USPS scanned and received the order
Looking at this, the order is with USPS now, as we all know, we do not have control over shipping delays with the courier once we handed over the orders to them, we at AOP make sure that orders are processed and shipped out as soon as we can.
If you need further assistance you may reach our support at firstname.lastname@example.org
After a customer's order was shipped back to them, i sent an email to them about the time urgent matter because we are awaiting a youtube video about our product line. 8 days later, no email back. What a great way to show off our product line..
quality is great... Turn around time on receiving an order is excruciatingly painful. Takes 2-3 weeks for any order. Ridiculous. No customer wants to wait that long.
Thank you so much for the review and and we totally understand your concerns. Our standard production time is around 3 to 5 days but depends to the destination shipping time could be different. Please keep in your mind we are in UK. We are trying our best to find faster shipping options for our customers. At least you liked the quality :)
We love you.
Uygar and AOP+ Team