Apliiq ‑ Print On Demand

I want to echo and underscore many of the reviews on here by sharing our story. We were really excited initially when we found Apliiq because it seemed like they could do everything we needed : print on demand, screen printing, private label, fast warehouse fulfillment, etc.

Underneath Apliiq's glossy exterior though is a slow, clunky, inept operation that will hurt your business. Orders on our website routinely took 4-8 weeks to actually get delivered to customers, much slower than the 'average weekly turnaround' time that was initially promised to us. We then had to deal with customer complaints and expensive refund requests.

Even their prices, which seemed ok when we first found them, turned into unhappy surprises due to a number of fees and subscriptions they charge you as a Store (fees for private label tags, fees for screens set up, fees for digital designs, fees for shipping to customers, etc.). We were told on the phone that shipping was included in their prices but it turns out that SHIPPING IS NOT INCLUDED. They will charge your credit card an extra $5+ every time they ship out one of your customer's orders on top of the $10-$15.

Margins are so difficult as it is in apparel/e-commerce but Apliiq seems hellbent on kneecapping your margins as much as possible.

In the end, we had to ask ourselves if we could trust and rely on Apliiq. Our whole business was based on Apliiq and by them constantly failing to live up to their services, our decision to switch was a painful but easy choice.

TLDR; Apliiq has been inefficient and disastrously slow with their ship times. AVOID them.

www.godsgood.com

A big shout-out to Peter Lamb who came to my rescue on a Saturday. He helped me iron out the kinks for my first campaign. Let's see how it goes. Check it out at apliiq.com/campaigns/that-70s-girl-dead-head-tee.

I was very excited to partner with Apliiq, as I did much research before choosing them as my POD provider, but unfortunately, with the demand in their business right now is causing a lot of delays and they don’t have the infrastructure to adequately provide customer service. I’ve had to explain to my own customers a few times of the delays, and thank goodness they trust me and are okay with it. But for just starting my brand, I will have to choose another provider because I don’t want my customers thinking that the glitches Apliiq is having right now is the standard. I’m not saying they are not a good company to work with, but the ability to adjust their productivity to the needs of their customers, and their customer’s customer, is not up to par right now and it will hurt your business to partner with them right now. Apliiq should consider doing what Printful did, by not allowing new orders for a while until they got caught up. I was told by CS that their production went up 250%! While on one end, it looks good for growth and profit, but without the staff to handle those numbers it’s actually hurting their business, causing them to lose clients and have these reviews. They’ll eventually get it together, but for now, go with another POD provider.

Totally disappointed with my order. I just received my Order which waits 15 working days. Order two t-shirts a bella canvas white and a charcoal cali crop, the latter a total disappointment because when they sent me a design for revision I communicated by chat and asked if the white areas would be white on my shirt and they said yes. This crop t-shirt is very thin and has no seam termination on the sleeves or on the bottom. The painting looks watery and poor.

60+ day order to delivery - what customer would accept this? I understand they're expanding based on demand, but they really screwed up by continuing to take new vendors and orders.

Terrible! I still haven't gotten my item I ordered 7 July! They say that orders delayed up to 6 weeks but it's not true. Orders delayed up to 10 weeks! I have placed my order on 08/25/2020 and the estimated fulfillment date is 10/05/2020!! Also, they say that estimated order fulfillment is delayed up to 1 month!! So my customer ordered on 08/25/2020 and will get the order on 11/05/2020? And what about clients from Europe? They will wait another 1 month until the order is delivered from America! Also, a lot of my orders are gifts. Such a situation with all the orders, their customer service is not working as it should! I also use Printful, Printify, and Teelaunch. Their fulfillment times were also delayed due to COVID, but now they are back to normal, only Printful has longer fulfillment times, but not like Apliiq! How long are they going to use Covid-19 as an excuse not to produce and ship? It looks like Apliiq doesn't care and doesn't want to fulfill their orders. They do nothing! I will not use Apliiq for my future orders!!

I understand they're having turnover time ratio issues but nonetheless they have very good quality worth the wait. How do I know? I'm glad you thought of asking. I'm not just a business owner using Apliiq I'm a customer of clothing apparel in general, but I get the one thing Apliiq offers at the table. It is magnificent to me personally as well as what I seek my brand to be and thats quality. From the stitching process, to the DTG (direct to garment) quality, the services offered to make the brand actually yours and standouts, and most of all its always made to order. If you know about exotic cars you know if you buy one brand new they're usually made to order for guaranteed quality control. I ordered some of my own products from them to test the entire system and process before my customers to try and better the system to allow for smooth integration for everyone who visits and orders from us. Its business in the making and on a ride I plan on being with for as long as my business will allow me to do so. Again I will admit the receiving of shipment time is not up to my liking but I do understand the process as well and the fact its a growing business like majority of us. Patience is of virtue.

The customer service is great and the items they have are of great quality out of all services this place has the best DTG quality. The selection of items may not be as much as other places but it deffinetly makes up for that with the quality of the items.

Overall I have been very impressed with the product, fulfillment, and customer support provided by Apliiq. I have noticed some supply chain issues with popular items being out of stock, but in those instances the customer support staff have been pretty good about finding workarounds and dealing with other issues. Support team is courteous, prompt and willing to do what it takes to fix issues as they arise (Kim in particular is a rock star :) ). Happy with the decision to use Apliiq.

We are working with Apliiq to drop-ship our orders and they have an amazing support team! Thank you Kim for assisting us to resolve specific order requests that needed extra attention. Thank you Peter for the guidance on product development and fulfillment. It is great to work with such a dynamic team!