Reviews (522)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its high-quality products, exceptional customer service, and seamless Shopify integration. They appreciate the soft fabrics, vibrant prints, and user-friendly interface that simplifies product customization and store management. The app offers extensive customization options like private labels, enhancing brand identity. The support team is responsive, often providing personalized assistance through direct calls and video chats. Although there are some reports of shipping delays, most merchants confirm the reliability of the 7-10 business days turnaround time. The platform also offers educational resources that help merchants maximize app usage and grow their businesses, leading to increased business growth and customer satisfaction.

November 6, 2020

Ordered a handful of samples through Apliiq and was extremely pleased with the quality. A couple of the samples had a woven label in the wrong location and their customer support team corrected the issue immediately. I will be listing their products on my store due to the quality and will continue to produce new products through them due to the great customer support.

Fruits Animals Vegetables
United States
3 months using the app
July 30, 2020

Awful, awful customer service. I had high hopes for for this company, and now I am left with disappointment. About a month ago I added Apliiq because of the wonderful reviews I read and because they actually allow you to be more creative with their products in ways that other POD companies did not. It has been a full week since I sent a direct email to support. I then followed up a few days after my initial message by sending a message through the contact form on their website, and I still have not received a response to either of those messages. I have already added some of their products to my store, so those will remain for now, but I am currently seeking out another POD company that is more responsive and can communicate with its merchants quickly. Even if they can’t respond within 24 hours due to delays, 48 hours for a business to respond is generous - a whole week+ is simply outrageous. And this is especially true in the case of POD companies because they understand that in many cases the success of other e-commerce businesses is directly related to their level of efficiency. I can only imagine the level of stress I would be experiencing right now and potential loss in profits if I needed to reach them regarding customer orders. I will be moving on.

Misfit Culture Club
United States
2 months using the app
Apliiq Inc replied August 5, 2020

Thank you for taking the time to leave a review and I appreciate your feedback regarding customer service responsiveness.

We are experiencing delays in order processing and customer service responsiveness. Our goal is to respond to all customer inquiries within 24 hours and we know that we are well outside of that norm right now. We are actively making investments in hiring and training new customer service team members and look forward to being more available in the near future.

The best way to get a hold of us is via live chat on our website. We are available from 9-5 on M-F.

Best,
-Ian Gruber
CEO

July 21, 2020

This app is a waste of time and money. Not only does their selection of items suck, but also the time in which it takes to receive an item is ridiculously long. I do not understand how I can be charged $23 to just make a pair of shorts, and have to wait a month for it to arrive at the customer's house (my sample has not arrived yet and it has been 3 weeks) With it being at least a month to arrive at the destination, you are better off dropshipping shorts on your website for 1/4 of the price. Absolute joke of an app

Hashtag Athletics
United States
About 2 months using the app
Apliiq Inc replied August 5, 2020

Thanks for taking the time to leave a review.

We have let all selling partners know, via a message at the top of every page of our website, and ongoing email communications, to expect delays between 3 and 6 weeks on all orders. I apologize if you were not aware of these delays prior to placing your order.

This situation is caused by increased order volume due to the pandemic and we are making investments in facilities, equipment, and team members to bring our turn time back inline with our under 1 week turn times, which have been standard for years prior of us doing business.

Best,
-Ian Gruber
CEO

Edited January 21, 2021

so idk how i feel pretty uncertain the communication isn't really good at all, I've been trying to get in contact for accouple weeks and have gotten nothing.
i have orders over a month and a half processing, says due to covid but i think its a lack of personnel. its frustrating getting no response from anyone.
i don't understand the covid excuse my country is in complete lockdown for almost a year and i have all my orders out within 3 days of being made we legit aren't even allowed in the next state to us. So Seems like a Bad Excuse.
i guess I'm so used to being 100% on top of my customer service to show good business practice, when i experience no so good customer service practice it gets me very concerned. i went to this site because of YouTube reviews and such promising great things i also like the private tag but I'm yet to see all the great things that were said.
other then the terrible things that will make your business look bad and give you bad reviews and impressions.
the sites functionality is pretty decent cant complain about it one bit. i'd suggest emailing them and having a chat through out a week before you choose them. Customer Service is the most important thing in a business... I'm really worried ill have to close my website down and go to another company :/ as a lot of you guys will no that's a rip to your traffic

LABELL.co
Australia
2 months using the app
Edited August 5, 2020

Orders about 1 month, didn't get anything. Support every time said it's on production takes a few days, now it's been weeks ago support said it takes a few weeks more.

After this answer I've to reply, what a fck lie. I've contacted 4 times to cancel the order, exactly after the shipping time was changed and there was no 6 weeks delivery time before... I've contacted a lot of times. I've canceled 4 days after I've ordered and the customers say, don't worry will finished this week but it doesn't so I've contacted again and again and every time you said it's in production can't cancel, after weeks it's not even made. You can have trouble with your stuff ok but don't lie to ppl.

Olivier Industries
Germany
About 2 months using the app
Apliiq Inc replied August 5, 2020

Thanks for taking the time to leave a review.

We have let all selling partners know to expect delays between 3 to 6 weeks, apologies if you weren't aware of those expectations prior to placing your order.

We are making investments in facilities, equipment, and team members to bring our order turn times back to our standard under 1 week time frames.

Of course if you would like to cancel your order, we will refund you, no questions asked. Just let me know your order id and I will have it done immediately.

Best,
Ian Gruber
CEO

August 17, 2020

I ordered an item over 2 months ago. I realized I wasn’t going to get the order before I relocated to another state so i reached out to cancel the order. No one ever responded to my inquiry instead they sent the item to my the address that I relocated from, so I traveled 6 hours to get the item and it wasn’t even what I paid for. This can’t be a legit business. Save your money and choose another company.

StarGalaxiii
United States
About 2 months using the app
Apliiq Inc replied February 28, 2023

This review was left during the height of the pandemic and is not representative of what partners should expect today.

February 6, 2021

I just started working with Apliiq in November, and for the most part, this company is excellent. I have had a pleasant experience working with them so far and look forward to continuing my business with them for a long time. A few things to mention, though, is that the product consistency needs a bit more focus. A few products came to me with deformed embroidery logos and odd tag/logo placements that were not flattering, making me wonder if the work is being checked before shipping them out. Just my two cents, but shipping out products with defects will most likely lead to upset customers, which leads to asking for a refund, a remake of the product, or a lost customer. This creates more work for everyone when the goal is efficiency, so I would suggest more focus on quality checks. The website needs some work with the organization to create less friction with finding products, adding variables, product design; when it comes to placements. And could use some updates/more options on contemporary styles and colors. Still, all in all, I know over time, Apliiq will get the job done. On a side note, I just want to give a shout out to Kim! If you guys give out awards, give one to Kim! Once again, she ceases to amaze me with her customer skills and outstanding helpfulness.
I look forward to our chats and her fantastic assistance every time I have a customer service query; give this girl a raise! On that note, thank all of you over at Apliiq for your hard work during these crazy times.

Sleepy Bear Essentials
United States
About 2 months using the app
March 7, 2023

Their DTG print quality is a major disappointment. On darker base layers, you can tell they aren't printing the white underlay prior to dropping in color, which means the vibrance of the print is nowhere near what Printful and Printify provide. I still give them two stars because they provide garments that can't be found elsewhere (especially for kids). But if DTG is a major part of your business, Apliiq is not the one stop shop you may be hoping for.

AHCS Spirit Shop
United States
29 days using the app
Apliiq Inc replied March 8, 2023

Thank you for leaving a review.

Something is definitely not right here. Partners typically rave that Apliiq's printing process consistently gets better results than the other guys. I noticed you haven't sent in any pictures from your sample order, please do. The Apliiq team can make small adjustments in the colors of your file or help you select a garment that will get great printing results. Apliiq always prints a white under base beneath your artwork when printing on non white garments.

Let's get to the bottom of this, it typically doesn't take more than a few minutes,
-Your Apliiq team

January 14, 2021

They have very poor communication with their customers. It took a month & a half to get my order and every time I inquired about it, there was an excuse as to why it wasn't complete & someone would lie about when it would get shipped. It seems that they do not have enough support too handle their workload. I would NOT use them ever again.

Royal Wear Apparel
United States
9 days using the app
March 31, 2019

If you are in only in the european market forget about this app.

Sabura
United Kingdom
7 days using the app
Apliiq Inc replied April 2, 2019

Hey, thanks for the review. We do ship internationally from the United States. Is there a specific order you are having a problem with?