Reviews (519)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its high-quality products, noting the superior fabric and vivid prints. The user-friendly interface is easy to integrate with Shopify, offering extensive customization options like private labels and various garment choices for enhanced brand personalization. Customer service is highlighted as responsive and proactive, with personalized support that aids in business management. The seamless integration automates the order-to-fulfillment process, supported by reliable fulfillment services with automated updates and tracking. Additionally, the app provides valuable educational resources to guide best practices for platform use and business enhancement.
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so idk how i feel pretty uncertain the communication isn't really good at all, I've been trying to get in contact for accouple weeks and have gotten nothing.
i have orders over a month and a half processing, says due to covid but i think its a lack of personnel. its frustrating getting no response from anyone.
i don't understand the covid excuse my country is in complete lockdown for almost a year and i have all my orders out within 3 days of being made we legit aren't even allowed in the next state to us. So Seems like a Bad Excuse.
i guess I'm so used to being 100% on top of my customer service to show good business practice, when i experience no so good customer service practice it gets me very concerned. i went to this site because of YouTube reviews and such promising great things i also like the private tag but I'm yet to see all the great things that were said.
other then the terrible things that will make your business look bad and give you bad reviews and impressions.
the sites functionality is pretty decent cant complain about it one bit. i'd suggest emailing them and having a chat through out a week before you choose them. Customer Service is the most important thing in a business... I'm really worried ill have to close my website down and go to another company :/ as a lot of you guys will no that's a rip to your traffic
Orders about 1 month, didn't get anything. Support every time said it's on production takes a few days, now it's been weeks ago support said it takes a few weeks more.
After this answer I've to reply, what a fck lie. I've contacted 4 times to cancel the order, exactly after the shipping time was changed and there was no 6 weeks delivery time before... I've contacted a lot of times. I've canceled 4 days after I've ordered and the customers say, don't worry will finished this week but it doesn't so I've contacted again and again and every time you said it's in production can't cancel, after weeks it's not even made. You can have trouble with your stuff ok but don't lie to ppl.
Thanks for taking the time to leave a review.
We have let all selling partners know to expect delays between 3 to 6 weeks, apologies if you weren't aware of those expectations prior to placing your order.
We are making investments in facilities, equipment, and team members to bring our order turn times back to our standard under 1 week time frames.
Of course if you would like to cancel your order, we will refund you, no questions asked. Just let me know your order id and I will have it done immediately.
Best,
Ian Gruber
CEO
I ordered an item over 2 months ago. I realized I wasn’t going to get the order before I relocated to another state so i reached out to cancel the order. No one ever responded to my inquiry instead they sent the item to my the address that I relocated from, so I traveled 6 hours to get the item and it wasn’t even what I paid for. This can’t be a legit business. Save your money and choose another company.
This review was left during the height of the pandemic and is not representative of what partners should expect today.
I just started working with Apliiq in November, and for the most part, this company is excellent. I have had a pleasant experience working with them so far and look forward to continuing my business with them for a long time. A few things to mention, though, is that the product consistency needs a bit more focus. A few products came to me with deformed embroidery logos and odd tag/logo placements that were not flattering, making me wonder if the work is being checked before shipping them out. Just my two cents, but shipping out products with defects will most likely lead to upset customers, which leads to asking for a refund, a remake of the product, or a lost customer. This creates more work for everyone when the goal is efficiency, so I would suggest more focus on quality checks. The website needs some work with the organization to create less friction with finding products, adding variables, product design; when it comes to placements. And could use some updates/more options on contemporary styles and colors. Still, all in all, I know over time, Apliiq will get the job done. On a side note, I just want to give a shout out to Kim! If you guys give out awards, give one to Kim! Once again, she ceases to amaze me with her customer skills and outstanding helpfulness.
I look forward to our chats and her fantastic assistance every time I have a customer service query; give this girl a raise! On that note, thank all of you over at Apliiq for your hard work during these crazy times.
Their DTG print quality is a major disappointment. On darker base layers, you can tell they aren't printing the white underlay prior to dropping in color, which means the vibrance of the print is nowhere near what Printful and Printify provide. I still give them two stars because they provide garments that can't be found elsewhere (especially for kids). But if DTG is a major part of your business, Apliiq is not the one stop shop you may be hoping for.
Thank you for leaving a review.
Something is definitely not right here. Partners typically rave that Apliiq's printing process consistently gets better results than the other guys. I noticed you haven't sent in any pictures from your sample order, please do. The Apliiq team can make small adjustments in the colors of your file or help you select a garment that will get great printing results. Apliiq always prints a white under base beneath your artwork when printing on non white garments.
Let's get to the bottom of this, it typically doesn't take more than a few minutes,
-Your Apliiq team
They have very poor communication with their customers. It took a month & a half to get my order and every time I inquired about it, there was an excuse as to why it wasn't complete & someone would lie about when it would get shipped. It seems that they do not have enough support too handle their workload. I would NOT use them ever again.
If you are in only in the european market forget about this app.
Hey, thanks for the review. We do ship internationally from the United States. Is there a specific order you are having a problem with?
silly prices, terrible interface cool concepts and creative print options but for the prices .....not a fan sorry
Hey Goat Industries!
Apologies for getting off on the wrong foot, but I noticed you never reached out to customer service or placed an order... it doesn't seem like you gave this app a fair shot. (just our $0.02 🤦♂️)
Also, I'm nearly certain you aren't looking at the dropship pricing. Don't hesitate to reach out in the future with any questions.
P.S. -We are also an American company, as opposed to a European company (Printful, Printify, & Gelato), so you can definitely connect with a person right here in the U.S.A. if that's important to you! 😉
Great experience so far. Awesome selection of products, great real support, and a design team that will help make sure your products look exactly the way you envision them