Art of Where ‑ Print on Demand , 57 reviews
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I love AOW's product quality and that they're Canadian. So much, in fact, that I moved my online shop from another platform to Shopify so that I could use the AOW integration. However, I can't give it 5 stars as there is still room for improvement. Shipping integration would be wonderful. Also, because I have both my own hand painted products and AOW printed products in my shop, there is some wonkiness, where an order without any AOW products will end up going to AOW for fulfillment. Also, for some reason, even though I've configured orders to get automatically fulfilled and AOW has my payment method, I still need to manually go in and click the button to pay. Which isn't the worst thing in the world - it just caused some delays when I was figuring it out.
Thank you for your review and feedback!
We're always looking to improve our services and we'll definitely take your feedback into account.
Regarding your non-AOW products, there are 2 ways you can manage this:
- You can disable the "Import orders with unsynced items" in your Dashboard settings, and that should prevent any "not synced" items from being imported. You can tell which items are synced by going to the Products section of your Dashboard. If you disable this, your hand painted products should never get imported. The only downside is if you've created some products directly on your Shopify admin that you want to get fulfilled by AOW. You'd have to manually sync them from the AOW Dashboard.
- The other option is you can "Ignore" a product from the Products section. When a product is marked as "Ignored", our system won't import order items of that product. That can take a bit longer, but you can select multiple products at the same time and use the "Actions" dropdown at the top to Ignore all the selected ones.
As for orders not automatically going through, I believe there was a temporary issue with this a few weeks back that was resolved. If this is still happening for you, I suggest you email our customer service and we'll definitely look into that for you.
I hope I could help you and thank you for working with us!
The navigation within the dashboard is difficult to use, but the product quality is excellent, and so is the branding, and I much appreciate it. The production timeline is long, 14 business days, and they need to shorten it. Honest company. I recommend AOW.
Great app guys! We needed a supplier like this in Canada hands down! Despite COVID delays these guys are on top of it! Thank you for all your dedication to us during these crazy times. You helped my store kick off! I hope that you include hoodies in the future, especially as I get my fall collection ready!
Thank you for your great feedback and it's great to hear that you're having success with your store!
We are continuously working on new products to add and hoodies are certainly something we will consider.
Terrible service so far. No longer picking up phones. Not responding to emails. No ETAs on DTG products. The first orders from what I'm hearing are completely messed up. I've sent multiple emails but cannot reach them to straighten this out. It looks like I may have made a mistake but time will tell.
Art of Where, please get your act straight or stop taking orders until you do.
Hi Corvette,
We do apologize for any delays with our emails during the last few months, we did see a much larger number of emails than normal and we are now back at our regular response times.
We do see in our system the issues with your order and we have sent you an email with updates. However we have not heard back from you.
We will be happy to help you with your orders if you reach out to us again.
App is not perfect, prints are quality, mock ups look god awful. put some model mockups in the store the same way printful does at the very least. considering you have womens clothing in the store, you should make it visibly appealing to women. Not 3d models that don't even look good to guys viewing them online. they look like gamecube graphics mockups.
If artofwhere could overcome the prices it offers, tiny profit margins and get some actual models it would be greatness in and of itself but they refuse to and insist on mediocrity.
Geeky apparel store:
https://threadiverseapparel.com/
This review is on the application itself, I was able to follow the instructions fairly easily and produce beautiful works of art. They have a great variety of products available for customization. They actually have an area where you can get screenshots of the finished product for advertising on Instagram and other Internet sources. I would strongly recommend this application and in my opinion it stands out far above other applications I have looked at. I have not placed my order for my items yet so am making this review based on the app itself and the ability to create beautiful items that I am confident will draw people to my site.
The quality of the printing is amazing. The lined canvas tote is lovely but they are quite expensive. Products are high end compared to most others so you do get a more premium product. I do find that production can take some time. Someone out there needs to offer more pillow options. Thanks
Sarah
I love the products from Art of Where. Everything I've added to my shop is TOP QUALITY. I tried accessory bags from other suppliers and they were garbage. These I can proudly offer - they match the quality of my brand and I LOVE that they are made in Canada. And the colours... everything so far has been exactly as I hoped they would be. I definitely recommend Art of Where as a partner if you are looking to build an above average brand! One critical feedback that I think is really important and the reason I am posting and why I am only giving three stars: the Art of Where app does NOT trigger a shipping notification to clients and my efforts to get some help with this has left me frustrated. Shopify says it's an AOW issue and the only help I received from AOW was that I have to send shipping notifications myself, but I have yet to figure out how to do that other than sending a personalized email to every single order, which is not realistic when you have multiple orders shipping every day. Developing the functionality to trigger the Shopify shipping notification would make this a 5-star rating. I'd love for the AOW app and Shopify to talk to each other more.
Thank you for your review!
We're not sure currently as to why the shipping notifications aren't triggering on your store, since this is one of the features we did implement in our integration. Normally, the order is automatically marked as fulfilled and the tracking number is added at the same time. Our development team is currently looking into it for your store.
In the meantime, you should be able to trigger a shipping notification email from the Order page on the Shopify admin instead of having to send a personalized email. You should be able to click Mark Fulfilled (if it's not fulfilled), followed by Add tracking (you can copy paste the tracking from our own shipping notification email that we send to you).
I hope this helps and we will update you once we figure out what's happening with the tracking on your store.
I absolutely love this app. It is easy to use and simple to set up. Top quality mockups and provide a great service. Love the fact that it is so simple and affordable to create original pieces without all of the hidden costs!
Wow great app! Loving the interface! Talk about a hidden gem! Please add men's swim shorts & swimsuits for women! Thank you!