Art of Where ‑ Print on Demand , 57 reviews
Refine
-
By rating
Art of Where is great for a few things but not when it comes to leggings. I had an issue where I had designs that needed to align at the seam to appear correctly across the back. When I spoke to customer support they informed me that when they are sewing the designs, they are incapable of turning the fabric over to ensure they are being aligned correctly. They did offer me credit for the designs that had already shipped but they offered no real assistance in helping me resolve the issue of my design and printing them correctly.
Printful, however, was accomodating and their support team was flawless. Received a printed test product from them within 2 days time and it was exactly as I had envisioned. They are a bit pricier but for the help and support they offered, I would take them over Art of Where any day.
So far I have been selling their silk scarves and tea towels. I am completely delighted with the printing and product quality, production times, fair shipping prices and nice packaging. I use a few different providers for different items, but Art of Where is definitely my favourite drop shipper. Many of the items are more expensive than the competitors, but the quality matches the price. My customers need to be wowed, and Art of Where wows them.
Thank you for your great review!
The design board is a pretty good tool, I especially like the duplicate button you can duplicate design keeping exact same specifications or size. Customer service is responsive, delivery is not that fast your looking at longer than a week but they explain their process as to why it takes time. The products are of excellent quality though they run small but turn out just as set in mockup. Prices are pricey!! Tie - Fly Clothing www.tieflyclothing.com
Thanks for your review! We're so glad you're satisfied with the quality of our products thus far.
Great app, product selection, and customization options. Unable to integrate AOW to Shopify. Keeps giving me this error - Details for this app might be incomplete or missing because the developer needs to update their information.
BEWARE
* Not had a single order without issues. Covid is being used as a crutch for extremely bad customer service. No phone, robotic half answered questions. The only thing that goes fast and smooth is your payment to them.
*I have orders that have been "in production" for over 30 days. Still waiting.
*Takes forever to hear from customer service and then its a half answer avoiding the question all together. Not just once but over and over again.
*Spent a lot of time designing and incorporating with site. Then without notice items vanished from the site when they decided to discontinue. NO NOTICE. Don't use them for any of the art prints - canvas, acrylic, print, wood
* Masks are 6 weeks and waiting stil
Hi Ada,
We do apologize for the changes to our items list. These changes were made during the shut down due to COVID-19 and our suppliers. It made it impossible for us to continue to carry those products. As soon as a change was made we did send out a newsletter letting everyone know about the change.
We do also apologize for any delays with our emails during the last few months, we did see a much larger number of emails than normal and we are now back at our regular response times.
As for our production times it did take a while to catch up due to COVID-19 and all the measures that had to be put in place. However almost all of our items are now back to the normal pre covid production times and we have an updated list of all those times here https://artofwhere.com/info/production-and-shipping
Please reach out to us if you have any questions. I hope you will consider us again.
I tried repeatedly to get support because I couldn't sync the fabric products I created in AOW. Tech support was no help. My fabrics are not even showing up in my Art of Where store so I definitely can't sync them. What a shame.
Thank you for your review. Unfortunately, the Fabric meters are the only products that we don't currently support adding to Shopify, due to limitations with the amount of variants on Shopify. As our Customer Service team mentioned, in that case we recommend placing the orders manually as an alternative. I'm sorry to hear you had a bad experience and I can assure you that all our other products can be added to Shopify seamlessly.
This is something we want to resolve in the future so that you can set up your fabric meters the same way you can with all our other products. We will update this review to let you know once that feature has been added and if you want to give us a try again at that point, let us know and we'll help you get setup!
Sometimes good, sometimes bad. Turn around is highly inconsistent. When I started DTG services a few years ago they were working fantastically. So much so that I dropped all my other providers. now I have no idea when things will ship and they sit as paid for an undetermined amount of time. Sucks but I may need to move everything over to another provider.
BEWARE ART OF WHERE - THINK VERY CAREFULLY BEFORE USING THIS DREADFUL COMPANY! I wish I could give a zero rating, I don't even want to give it 1 star.
Customer services is HORRIBLE - emails go unanswered for WEEKS. If you are lucky enough to get a reply it's weeks later and they don't even bother to answer all your questions (and you will have a LOT of questions because their website has nouseful info or tutorials and the "design lab" is a joke).
The mockups are UGLY and the images generated are tiny with a grey background. I've wasted 3 months trying to get set up with this company because I'm forever waiting on customer service to reply to my questions. I set up an Etsy store as well and the integration just didn't work, what a waste of listing fees.
The Shopify app integration stopped working too and it took a long time for them to fix. Art of Where please get your act together and stop taking orders until you get your customer service sorted out. Do you really think it's acceptable to run your business this way? To takes weeks to reply to simple questions?
Shopify should ban you until you get your act together. Such a waste of my time and I was relieved to delete this app for good. Please also read other reviews about this app - many other people have the same issues as me too.
Hi Kitten,
We do appreciate all the feedback about these issues. We do also apologize for any delays with our emails during the last few months, we did see a much larger number of emails than normal and we are now back at our regular response times.
As for the integration issues, we try to fix these as soon as they come up and the team is always checking each system to make sure there are no forgotten problems. The issues are typically specific to one customer and the way they setup their store so our customer service tries to help as much as they can and then forward it to the developer team if they can't help any further.
We are currently working on adding new guides on how to use each integration as well as other guides about different areas of our site in the coming months. We hope this will help with any issues future customers may have.
We're sorry you had a bad experience with us and I will hope you will consider us again in the future. We will do our best to help you with your integrations if you do.
DO NOT USE this app if you want to have happy customers and keep a good reputation. Shopify should remove this app, do some research before you use this company. I would give this app a minus zero if the option. Customer service is virtually non existent. You wait days for a response. One of my product is stuck in production since before Christmas and no updates. Finally got a response- excuse - that item didn't pass quality control (meaning they made an inadequate product) which this excuse is used for all items "stuck in production". A remake will not be ready until Jan 10th or who knows when. They refuse to refund and I wasted a lot of time and money integrating products with various platform including shopify. I have to deal with refunds and very unhappy customers thanks tho this completely inadequate company. This was the second time I gave them a try and experience is even worse. DO NOT WASTE YOUR TIME OR MONEY! WORST PRINT ON DEMAND COMPANY I HAVE EVER COME ACROSS! Art of Where replied below but but here are the facts. I do appreciate quality control, but that does not matter much if I don't get updated and my customer does not receive the item and cancels. An update from Art of Where would have enabled me to communicate with the buyer and at least try to keep a happy and repeat customer. The order for this item in question, which is also sold in my shopify store, was placed on 12-17-2020 and still this order was "in production" on 1-6-2021. That is not 10 days. The fist reply was within two days after I inquired and I was told the item will ship on 12-31-2020. The second reply to another one of my emails took 4 days to get a reply and I was told the item will ship on 1-1-2021. This is not acceptable particularly without communication. There is no communication unless you initiate, no updates unless you initiate, and then there is an excuse as you see below without every even contacting me to maybe resolve this. It seems this company does not care about dissatisfied customers and only replied here because I decided to share my experience and this is visible to shopify show owners. I didn't even expect a refund as I read from other review that this company does not give refunds. So thank you for doing that in my case Art of Where. Very sad so see this lack of concern as I would have loved to give this company a second chance.
As pioneers in the dropshipping world (we started with leggings almost 8 years ago!), we know that starting a store is a very personal thing. A less-than-ideal first experience can be upsetting. We care about quality, we care deeply about the businesses we support, and if a situation occurs like a product that gets stuck, we certainly take all necessary steps to remedy it as quickly as possible.
For this situation in particular, it was an order via an Etsy integration, not Shopify. The item required a reprint which is the normal course of action when we find a print flaw or sewing flaw. We know how important it is to ship a well made final product, especially since we are representing an artist. The item ended up being in production for 11 days (business days, excludes weekends and holidays), which is longer than normal for this product. Emails from the customer were all responded to within 2 business days and when they asked for a refund, we agreed immediately with them and gave the refund.
Our production staff works very closely with our customer care staff so we can learn from every situation, just like we will from this one!
***Danger - Use at your own risk.***
This app cost me everything! It accesses and shows products from other Shopify applications unrelated to AOW. DO NOT remove them from this AOW app or it also deletes other applications merchandise from your Shopify store.
I don’t know why they need to see or access my other app products, but they area all gone now. I lost 1 years work. A years/5k+ in adverting investment. 350+ products gone form my store. Each was my own print on demand design with specifically written SEO optimized descriptions, extra mockups created 1 at a time. All is gone. I put all I had into this shop for a year. I am an older lady and this was my only income. It’s all gone.
To be clear, Shopify Tech ran a test with their own mock store and got the same tragic result. This is on AOW!
Cool products and eco attitude, but absolutely not worth it. Again, use at your own peril.
Thank you for your review. In our dashboard you will see all products that are in your Shopify store, whether or not they are from Art of Where. The reason for this is that customers may have created listings for AOW products in Shopify, and they would like to connect them to the AOW product in the dashboard so that orders can come through automatically for those products. The actions you can apply to an item in your dashboard are 1) View on Shopify, 2) Ignore product and 3) Delete from Shopify. If you select Delete from Shopify, the product will be deleted from Shopify. You will no longer see the item on Shopify as you have removed it. We hope this clarifies what actions you can take in our dashboard. If you have any questions or concerns, please email us at info@artofwhere.com