Reviews (296)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise the app for its intuitive design and seamless Shopify integration, making auction management easy. The customer support is highly responsive, often resolving issues within minutes, and assists with setup and customizations. The app enhances customer engagement and potentially boosts sales by offering unique auction experiences. Continuous updates from the development team ensure ongoing improvements to functionality, maintaining smooth operations for businesses.
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The support from the team has been exceptional. We have been running offline auctions for 13 years selling thousands of products and the move to online has been seamless and very fast thanks to Auction Today. Would highly recommend.
We've been using the app for 3 days so far, and we've had nothing short of an incredible experience! The platform itself is better than the competitors we've used on the App Store so far, not just in features but in tech support as well!
If this app isn't exactly what you're looking for, we highly recommend talking to support first before ending your free trial because Shakil and his team have been extremely accommodating with any problem we've run into, and they've taken our feedback and suggestions seriously!
Would 100% recommend!
I experienced significant issues with this app, leading to two instances where it disrupted my store's functionality.
The mobile interface freezes when attempting to access features not included in my subscription plan.
Furthermore, the starter plan, priced at $9/month, lacks automation for basic tasks, relegating even email notifications to a "premium" feature.
My encounters with customer service were particularly disappointing. Their responses felt dismissive and unhelpful, leaving me with the impression that my concerns were an inconvenience rather than valid issues needing resolution.
Thank you for your review. As you can see from dozens of other reviews we pride ourselves in providing top-notch customer service, I believe there was some confusion on what was causing the issue with your theme, as you may already know there are 100s of themes in Shopify Ecosystem and if its something specific to your theme we would have been happy to work with you to identify the issue. In terms of the starter plan, we clearly specify in our pricing section, what is included in what plan. On the point of the mobile interface, App's admin interface is fairly complex and feature-rich and hence best suited for a desktop, however, our storefront widget which is what customers see is fully responsive on mobile devices. Finally if you allow us to serve again by installing the app, we will ensure we resolve the theme issue you were having.
I have had quite a few questions for customer support since I integrated this app with my store. Whether it's finding practical solutions to a problem I am facing, or needing the developers to update a problem on the backend, customer support is always there and willing to help. There are still some features I would love to see added to the platform to make it even more user friendly and enhance the customer's experience. That being said, I like this product. Auction Today has been a big help to me and streamlining how my business is run.
I’ve tried a couple different auction apps and have deleted them because they were so difficult to navigate/install. This one was SO easy!! But be conscious of the fact that you may need the app developer to activate something on his end before the auction can go LIVE. Just leave yourself enough time to do that! But once you’re ready, the customer service is excellent! Helped me get my auctions LIVE immediately! So excited to use this app.
Very simple, customizable and straight forward auction app for our gallery. We had a little hiccup, but a little interaction with their wonderful customer service fixed it in no time. Lovely that the look can be customized to fit our theme. Looking forward to offer this service to all our collectors.
First off, i couldn't set up an auction without them installing it for us. Then, we realize customers cant see the current bids or countdowns unless logged in. It took them over 4 days to figure it out. When they "fixed" it- 2 days after our auction ended- we realized we were getting emails from customers saying they couldn't order art from us because all of the variants and add to cart were not visible on google chrome. Unbelievable. Don't risk it!
I recently downloaded and started using Auction Today for my Shopify store, and I couldn't be happier with the results. This app has added a whole new dimension to my online business. The setup process was straightforward and user-friendly. Within minutes, I had my first auction up and running. I had a couple of questions during the initial setup, and the customer support team was incredibly responsive and helpful. They quickly resolved my queries.
Very easy-to-use app and integrates well with 2.0 themes using the app embedding. Had trouble with the widget showing up right away but support was quick to help and got everything soothed over.
The one feature I would really like to see would be one to enable proxy bidding, as that's becoming a standard on all online auction tools.
It's very easy to navigate to what you want to do, as well as good explanations of what each setting does. Another setting I would like to see would be to be able to hide the quantity button on the product pages. There is currently the option to hide the payment, add to cart, and price. Being able to hide the quantity would clean the page up more.
Overall it has been a great, user-friendly app.
We're glad we were able to fulfill your needs, Positive comments like yours encourage us to put in a lot of effort and keep offering better auction functionality.
In addition we already have functionality to hide the quantity, price etc, would you mind please reach to our live support team, they will be able to fic it in a minute.
Thank you
I had almost immediate help when i could not solve a problem i tried another app and this one is by far superior. it is so user friendly and the customer service was fast and super helpful. I would highly recommend. I sell auction style and also buy it now on my website.
We're glad we were able to fulfill your needs, Positive comments like yours encourage us to put in a lot of effort and keep offering better auction functionality.
Thank you