Reviews (187)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup, user-friendly interface, and excellent customer support, especially highlighting the responsiveness of support agent Shakil. They value the customization options and compatibility with the latest Shopify themes. The real-time bidding feature is particularly praised for enhancing user engagement and business operations, adding a new dimension to online stores and improving the shopping experience.

January 17, 2024

Excellent support from Shakil regarding improving customer experience with auction collections.

Maritime Tropical Decor & Statues
Canada
10 months using the app
February 2, 2024

The administrators of this app are very kind
The function is so good. I recommend it :)

아동복경매
South Korea
About 2 months using the app
January 11, 2024

Shakil was amazing in helping me get the auction up and running. 5/5 would recommend!

GraceGuard
United States
3 months using the app
January 29, 2024

So far, so good! Had some questions with set-up and they were really speedy with customer service–and helpful!

Fireproof Coffee
United States
7 days using the app
February 8, 2024

i was having a problem with the app but shakil of the support, with a magic touch resolved it, i'm very thankful to him. nice app and keep up the work!

Hideastore
Italy
6 days using the app
March 19, 2024

I experienced significant issues with this app, leading to two instances where it disrupted my store's functionality.

The mobile interface freezes when attempting to access features not included in my subscription plan.
Furthermore, the starter plan, priced at $9/month, lacks automation for basic tasks, relegating even email notifications to a "premium" feature.

My encounters with customer service were particularly disappointing. Their responses felt dismissive and unhelpful, leaving me with the impression that my concerns were an inconvenience rather than valid issues needing resolution.

Ultra Ferric
United States
9 days using the app
Apex Apps replied March 20, 2024

Thank you for your review. As you can see from dozens of other reviews we pride ourselves in providing top-notch customer service, I believe there was some confusion on what was causing the issue with your theme, as you may already know there are 100s of themes in Shopify Ecosystem and if its something specific to your theme we would have been happy to work with you to identify the issue. In terms of the starter plan, we clearly specify in our pricing section, what is included in what plan. On the point of the mobile interface, App's admin interface is fairly complex and feature-rich and hence best suited for a desktop, however, our storefront widget which is what customers see is fully responsive on mobile devices. Finally if you allow us to serve again by installing the app, we will ensure we resolve the theme issue you were having.

March 3, 2024

Just got started and needed support. They were very quick to answer and resolve. A+

Zu's Underground
United States
4 days using the app
November 20, 2023

Very fast and co-operative support.
I highly recommend them

My Store
Pakistan
About 2 months using the app
November 5, 2024

Very helpful and knowledgeable and took the time to explain everything to me

Workplace Supplies NI
United Kingdom
5 days using the app
June 5, 2024

great experience fast support agent

BigBest23
United States
31 minutes using the app