Reviews (187)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its easy setup, user-friendly interface, and excellent customer support, especially highlighting the responsiveness of support agent Shakil. They value the customization options and compatibility with the latest Shopify themes. The real-time bidding feature is particularly praised for enhancing user engagement and business operations, adding a new dimension to online stores and improving the shopping experience.
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Excellent support from Shakil regarding improving customer experience with auction collections.
The administrators of this app are very kind
The function is so good. I recommend it :)
Shakil was amazing in helping me get the auction up and running. 5/5 would recommend!
So far, so good! Had some questions with set-up and they were really speedy with customer service–and helpful!
i was having a problem with the app but shakil of the support, with a magic touch resolved it, i'm very thankful to him. nice app and keep up the work!
I experienced significant issues with this app, leading to two instances where it disrupted my store's functionality.
The mobile interface freezes when attempting to access features not included in my subscription plan.
Furthermore, the starter plan, priced at $9/month, lacks automation for basic tasks, relegating even email notifications to a "premium" feature.
My encounters with customer service were particularly disappointing. Their responses felt dismissive and unhelpful, leaving me with the impression that my concerns were an inconvenience rather than valid issues needing resolution.
Thank you for your review. As you can see from dozens of other reviews we pride ourselves in providing top-notch customer service, I believe there was some confusion on what was causing the issue with your theme, as you may already know there are 100s of themes in Shopify Ecosystem and if its something specific to your theme we would have been happy to work with you to identify the issue. In terms of the starter plan, we clearly specify in our pricing section, what is included in what plan. On the point of the mobile interface, App's admin interface is fairly complex and feature-rich and hence best suited for a desktop, however, our storefront widget which is what customers see is fully responsive on mobile devices. Finally if you allow us to serve again by installing the app, we will ensure we resolve the theme issue you were having.
Just got started and needed support. They were very quick to answer and resolve. A+
Very fast and co-operative support.
I highly recommend them
Very helpful and knowledgeable and took the time to explain everything to me
great experience fast support agent