Reviews (193)

Overall rating
4.7
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and user-friendly interface, enhancing their auction-based sales. The customer support is highly praised for its responsiveness and effectiveness. The app offers customizable features that align well with various store themes, and the development team actively incorporates merchant feedback to improve functionality. Merchants report a positive impact on sales by using this app.

March 3, 2024

Just got started and needed support. They were very quick to answer and resolve. A+

Zu's Underground
United States
4 days using the app
November 28, 2023

Shakil responded to me immediately and swiftly helped me with my technical issues! Looking forward to going live with my auction next week!

Libby Haines Art
Australia
19 days using the app
March 19, 2024

I experienced significant issues with this app, leading to two instances where it disrupted my store's functionality.

The mobile interface freezes when attempting to access features not included in my subscription plan.
Furthermore, the starter plan, priced at $9/month, lacks automation for basic tasks, relegating even email notifications to a "premium" feature.

My encounters with customer service were particularly disappointing. Their responses felt dismissive and unhelpful, leaving me with the impression that my concerns were an inconvenience rather than valid issues needing resolution.

Ultra Ferric
United States
9 days using the app
Apex Apps replied March 20, 2024

Thank you for your review. As you can see from dozens of other reviews we pride ourselves in providing top-notch customer service, I believe there was some confusion on what was causing the issue with your theme, as you may already know there are 100s of themes in Shopify Ecosystem and if its something specific to your theme we would have been happy to work with you to identify the issue. In terms of the starter plan, we clearly specify in our pricing section, what is included in what plan. On the point of the mobile interface, App's admin interface is fairly complex and feature-rich and hence best suited for a desktop, however, our storefront widget which is what customers see is fully responsive on mobile devices. Finally if you allow us to serve again by installing the app, we will ensure we resolve the theme issue you were having.

February 12, 2024

Quick and easy to use. Great customer service.

Principality of Sealand
United Kingdom
About 1 month using the app
April 23, 2024

fantastic customer support thanks so much

Stanley Mill Furniture & Antiques Centre
United Kingdom
25 days using the app
March 16, 2024

Customer service had our issues fixed and things running smoothly very quickly

S and E Hobbies and Collectables
United States
2 days using the app
March 25, 2024

Excellent customer support, Shakil is quick to respond and delivers swift solutions.

Andara Temple
Indonesia
26 days using the app
April 16, 2024

Customer service made the installation a piece of cake! I recommend!
looking forward to use this app : )

SPECS.ONL
Sweden
About 7 hours using the app
June 5, 2024

great experience fast support agent

BigBest23
United States
31 minutes using the app
Edited April 18, 2024

The app is great and the customer support is outstanding. So helpful - thanks!!

ThistleWaithe
United States
3 days using the app