Reviews (1,665)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless currency conversion, enhancing global customer engagement by allowing easy currency switching. It is noted for its simple setup, compatibility with various themes, and real-time conversion with competitive rates. Exceptional customer support, particularly from team members Jon, Pol, and Therese, is frequently praised. The app's free pricing model is appreciated for providing value, especially for small businesses looking to expand internationally. Additionally, its user-friendly interface and responsive live chat feature are key in improving both merchant and customer experiences.

November 1, 2024

I recently started using the app and don’t have much to say about its performance. Installation was easy, thanks to Izzy, who was very helpful.

Kozzyco
United States
About 1 hour using the app
Nova Apps replied November 4, 2024

Thank you for the feedback! We're glad the installation was smooth and our support could help. Enjoy exploring the app!
- Kevin & Nova Apps Team

September 13, 2024

Izzy really helped me and was really reactive.

AstroMind
Belgium
7 days using the app
Nova Apps replied September 15, 2024

We're always here to help and respond quickly. Thanks for the feedback! 😊
- Kevin & Nova Apps Team

August 8, 2024

Good support, easy set up.

KALEIDOSCOPE Luxury
Australia
About 1 month using the app
Nova Apps replied August 11, 2024

Thanks for your feedback! We're glad you found the setup easy and our support helpful. 😊
- Kevin & Nova Apps Team

October 19, 2024

Nova Multi-Currency Converter is simple and easy to use, with excellent and responsive customer support.

A Warm Hug
India
About 14 hours using the app
Nova Apps replied October 21, 2024

We're thrilled you're enjoying Nova Multi-Currency Converter and our support! Thanks for your fantastic review! 🌟
- Kevin & Nova Apps Team

November 5, 2024

Izzy, the customer service rep was very helpful and got me to set up the currency converter in minutes. Thank you!

3 inOne Store
Ghana
About 1 hour using the app
Nova Apps replied November 7, 2024

That's fantastic to hear! We're glad setup was a breeze. Thanks for sharing your experience! 😊
- Kevin & Nova Apps Team

July 14, 2024

Very good app, free and good customer service (Pol helped me a lot)

The Edge Gear
Mexico
3 months using the app
Nova Apps replied July 16, 2024

Thank you for your kind words! We're so glad our app and customer service have been helpful to you. We're here whenever you need us!
- Kevin & Nova Apps Team

August 6, 2024

Good and fast support when something was wrong on their end in the app.

urmods
Norway
30 days using the app
Nova Apps replied August 7, 2024

Thanks for your feedback! 😊 We're glad our support could quickly resolve the issue. We're here to help anytime!
- Kevin & Nova Apps Team

November 7, 2024

Jon helped me figure it out, thank you very much. I recommend

Moonly Shop
United States
About 1 hour using the app
Nova Apps replied November 8, 2024

We're glad we could help! Thanks for recommending us. 😊
- Kevin & Nova Apps Team

Edited August 2, 2024

The application is fantastic but with unresolved issue - The collection page and its quick add window don't sync the selected currency!

I'm raising this issue here since the app lacks a support forum and the support team was unable to resolve it. Has anyone else encountered the following bug?

Issue details:
* Tested on a fresh install of version 15, Dawn theme
* Local currency: Euro
* Store currency: USD
* 'Quick add' option enabled in theme customization

The bug: The collection page and its quick add window don't sync the selected currency.
Here's what happens:

1. On initial collection page load, prices are correctly displayed in Euros.
2. Pressing 'Choose options' for a product with variants opens the quick add window, but it shows prices in USD (the default store currency).
3. Even if the currencies initially sync, rapidly changing the currency in either window causes the quick add window to stop syncing and remain in USD.

Has anyone else experienced this or found a solution?

INKITALL
Israel
3 days using the app
November 10, 2024

very well so far, had an issue and had it fixed right away in the live chat with michelle. thanks guys.

Haven Lux
United Kingdom
15 minutes using the app
Nova Apps replied November 11, 2024

We're glad we could resolve your issue quickly! Thanks for the feedback, and we're here whenever you need us. 😊
- Kevin & Nova Apps Team