Discount Hub: ADU Discounts , 266 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to create custom and complex discount promotions, including tiered automatic discounts and free gifts. They appreciate its unique features like applying discounts to product variants and multi-currency support. The app is praised for its user-friendly interface and reliable performance. The customer support team is also commended for their quick and proactive problem-solving approach.
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WATCH OUT!! This APP is NOT FREE and there is no "FREE" plan available.
$59.99 just to UNLOCK the APP. $12.99/month required to USE the APP. $100.00 for any Installation "help".
The app is "FREE" to download but you have to pay $60.00 to unlock the use of the app, and then another monthly fee of $13.00 to just use the app. If you don't pay the monthly fee, your $60.00 is a waste.
Here's the kicker. They'll charge you another $100.00 dollars on top of all this to "Install" it for you if you need help with anything.
Sure, the copy and paste codes are easy to follow BUT,
Their instructional videos are SO TERRIBLE that you can't get any type of value. When it gets to the part where you actually need help, they say "here are some complicated versions of it". If you know coding, great! If not, pay us.
Their instructional videos don't go over everything because they WANT to leave you hanging in the hopes that they pay you $100.00 bucks for "Installation".
Overall, you would think on top of all this, support WOULD and SHOULD be something that's added on to the service. This app will drain your pocket before you get started with any Shopify dreams you have. Stay away.
Hi, thanks for the feedback. Let me clarify our pricing. The "Free plan available" displayed by Shopify in the app listing page is specific to the "Discount Links" and "Discount Popup" feature of the app. When you install the app, you don't have to approve charge and can use the discount links feature free. It's like that since 2016, and we won't change that because many users use this feature. That's why Shopify displays "Free plan available".
As for the other paid features, like the Discount Rules and Prefilled Carts, they do require a subscription plan (every plan has a 7-day free trial that starts only when you select a plan, not on app install). Some features also require a one-time fee of $49.99, like Display Savings, which also works for merchants on the free plan. We've made a graphic of our features and pricing here: https://tabarnapp.com/automatic-discount-pricing-2/. If you did pay a one-time fee for a feature that doesn't work for you, drop us a mail and we will refund it.
About the issues you've faced, and related to the instruction videos, could you tell us what they are? Indeed, it's hard to cover everything in a single video, but we try to record a video when it's needed or requested by a merchant. We put all our videos in our Youtube playlist (https://www.youtube.com/watch?v=c6Uose34iOQ&list=PLGYOZMSnTXxUwUyZO--JpLyY7_qjegUlR)
Very expensive app for Shopify Plus users, with no trial. $99/month on top of all the other fees, and who knows if it works or suits the customers needs?
That said, there is little to no support. The Bold discount app however calls you and helps you to see if their app will work, it didn't for us, but the customer service was incredible.
Automatic Discount - not worth it.
Thank you for the feedback. I'm sorry for the poor support. We indeed don't have any phone support, as our team is small and mostly only developers.
About the 7-day trial, it starts after you select a paid subscription, not before.
This is a awesome app! Exactly what needed, I wish I had found this app before. I did not use the support service because the instructions are well done! thanks
Happy to hear the instructions got you up and running so quickly! Is there anything we could add to them to make them even better?
The app didn't work as needed. When I created a gift, it added the free gift 3 times to the cart. Then I couldn't get the help needed to figure out why. So deleted the app and went with other options. May work for some people, but when I add something and it doesn't work as described and support isn't there, I don't use the app. That's pretty straight forward.
Hi, I'm sorry about the inconvenience. Did you try emailing us or submitting a ticket? I see you installed the app 2h15 ago but I don't see any request sent from your store since. It's hard for me to tell why the add was adding multiple gifts since you've uninstalled the app now, but my guess would be some other Shopify Plus Scripts (or apps) conflicting with our auto-gift feature, maybe. Let me know if you still need help.
UPDATE: My colleague told me we've received a call around the same time you posted the review, but the call was coming from an Unknown Caller ID, so we weren't able to call back. I've also tried the number you have in our partner dashboard (+1 888-424-7548 ), but this is Donna Bella Hair's customer service, unfortunately wasn't able to reach the person who was testing our app.
1) It says 7-day free trial but app doesn't prompt you to activate this feature. Very miss leading.
I am not paying $150+ and additional one time fees without seeing whether app works on my site or not.
2) App itself seems not very user friendly, very difficult to navigate.
3) I can't find what I need to do unless i stop and read every single unnecessary tabs and columns. (while trying to avoid all "subscribe, must subscribe, this feature premium only, get now..." notifications pops everywhere...)
4) Works very slow, sometimes freezes and you have to close the windows and log in to your shopify again (I have 2018 iMac , 256mps internet)
5) Finally I was able to add a rule to test it and waited 20 minutes, still n change.
6) I don't think this worth it.
Will update again for good or bad...
Hi, thanks for the feedback.
1) When you install the app, the app is free. The 7-day free trial only starts when you enable a paid subscription (monthly or yearly plan). If you need more than 7 days to test and see if the app works for your needs, contact us.
2 & 3) We're always trying to improve the admin screens, with the addition of new features it can get crowded. The main navigation is by clicking on the badges/icons in the header. We're adding a step-by-step tutorial this week admin side to make it clearer.
4) Could you explain to us step-by-step please what you did to make it freeze? This should happen. If you take the time to send us an email to support@tabarnapp.com, that would be very appreciated.
5) If you create a discount rule (basic or advanced), you first need to activate a subscription and therefore the 7-day free trial at the same time.
6) If you explain to us your use case, we can guide you through if it's worth for your needs or not.
We searched for an app that could combine 2 different discounts on Shopify - because in Germany we have for 6 months a VAT deduction - plus our summersales. So we tried this app and it doesn't do the job at all. Besides its very complicated to set up. We tried another app that works fantastically.
Thanks for the feedback about our app, I'm sorry for the issues you encountered. May I ask you what wasn't working, or what was complicated to set up? I'm simply trying to improve the product and avoid such bad experience for other Shopify merchants.
About the fact it's not able to apply 2 discounts per order, indeed it's not possible to achieve that using discount codes. Did you see in our app listing that we said otherwise? If so, please tell me and we'll adjust its content. For example, in the tagline under the app name, it says "Customers get the best one", meaning only one discount per order is allowed by Shopify.
That being said, applying multiple discounts is achievable using our Smart Deal codes, which encapsulate multiple discounts into one code. And it's also possible to apply it automatically, using a rule.
I understand that it's frustrating searching an app for 2 hours, trying it and not being able to set it up. I'm sorry for that, truly, though we would have loved to have the chance to app if you would have contacted us.
No worry, you won't get charged, you only had the app installed for an hour or so, therefore you were still in your free trial period.
I installed this app to try free trial. I didn’t find what I was looking for and uninstalled it before it expired. But they ended up charging me and now they don’t even care to respond to my and Shopify agent’s email requesting a refund.
*Update 10/27/2020: the refund is being processed by Shopify*
Hi, I can see that you've first installed the app on September 21st and our script made a charge on September 30th, which happens to be after the 7-day trial ended.
I didn't and still don't see the email from your store 홈쇼핑월드 nor from Shopify agent. Could you email us to support@tabarnapp.com? We'll authorize the refund for sure, no worry.
Uninstalled. It solved the basic problem (gift with purchase) but I was so disgusted that I'm expected to pay a $50 fee to "unlock" the ability to tell anybody about it... that's with the premium account too. Lame.
Thank you for the review. We do charge a $49.99 one-time fee to unlock the Free Gifts feature, mainly to pay our team, servers, support and fund the development of new features. Our goals are actually similar: empower Shopify store owners to make more sales.
This app used to have some functionality to it. Last time I used it the free version has everything paywalled forcing you to upgrade to premium in order to use even the basic rules. Don't waste your time with this app.
Hi, thanks for the feedback. The free part of the app is the discount links feature. We've made it clearer using badges to visually show what you can/cannot access with the free plan. The discount rules (basic or advanced) are part of the paid subscription, indeed.
Probably worth waiting another week or two to see the new pricing and what else is on offer, very good support however.
Hi, you are right, our plans might be confusing. That's why we're launching next week (first week of April 2019) a badge system to clearly and visually display the enabled features and the current/active subscription plan.
To answer your review, the free plan, like stated in the app listing > pricing section, include the "Discount Links". The premium version is required to access all the other features, and some features have a one-time payment as well: Basic & Advanced Discount Rules, the Pre-filled Carts, the Free Gifts, the Savings Display (active discount display).