Reviews (2,652)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, ideal for newcomers to affiliate marketing. It features detailed analytics and customizable commission structures, with a free plan that includes easy-to-manage promo codes and discounts. The responsive customer support team is frequently praised for their efficiency. Many merchants report immediate improvements in business growth and brand promotion through the app’s referral system.

February 27, 2025

Always great customer service.

Scentchips
United States
About 2 years using the app
January 31, 2025

NEVER use Affiliate Link with them!!!
I started an Influencer Campaign on 16th of january and got A LOT of orders -> I can only see one in the Dashboard. This is ridiculous. I already lost so much time writing with more than 5 people from "Support" who keep saying "wait for 7 days after sale is confirmed". Its been already 2 weeks and I got NO SUPPORT and need to pay the influencer! If I dont get any help from development Team; I will have to calculate manually the Influencer Commission...
THIS APP & Support are a disaster!!

Miteinander wachsen
Germany
Over 1 year using the app
AfterShip replied February 1, 2025

Thank you for your feedback, and we sincerely apologize for the experience you've had. We completely understand your concern, and we take your feedback seriously.

Regarding the missing orders in the dashboard, we’ve already escalated the issue to our development team, and they are actively investigating it. We’ll make it a priority to resolve this issue as soon as possible and help you provide the correct commission to pay to influencers. The wait times you’ve encountered are not up to our standards, and we deeply regret the inconvenience this has caused. We strive to provide timely support, and we apologize for not meeting your expectations.

We truly appreciate your patience and understanding during this process, and we’re committed to resolving the matter swiftly.

If you have any additional questions or need further assistance, please don't hesitate to reach out to us via the live chat option available in your account, or email us at support@aftership.com.

Best regards,
Team AfterShip

January 14, 2025

Great program. Brings people into your store and encourages people to refer your brand to others.

SassySoapsAndScrubs
United States
Almost 2 years using the app
January 19, 2025

Love that aftership has all small business needs in a place. Quick and helpful customer service

Jeauxette Beauty
United States
2 months using the app
January 14, 2025

I needed a free option to at least get started with affiliate marketing and this is it. The customer service is good too.

Queenly Roots
United States
About 1 month using the app
December 26, 2024

Went i opening my website I can't see my running campaign

Shridhar snacks
India
2 months using the app
AfterShip replied December 27, 2024

Thank you for taking the time to share your feedback with us. We sincerely apologise that your experience did not meet your expectations, and we appreciate you bringing this matter to our attention.

We value all customer feedback as it helps us identify areas where we can improve our services. It's important to us that every customer receives accurate, timely, and right support.

As checked the referral widget is not yet activated in your account and hence it is not getting displayed. One of our experts will be sending you an email in order to get this checked and sorted for you.

In the meantime, if you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us at support@aftership.com

December 16, 2024

Great app and excellent service from Pooja. Highly recommended for anyone looking for a reliable solution. Pooja went above and beyond to assist, making the experience even better. I’m really impressed!

Upishoppy
Chile
3 months using the app
December 25, 2024

Very User-friendly UI

CYBER CRATE
India
About 2 months using the app
February 10, 2025

good

Morning Energys
United States
15 days using the app
December 6, 2024

Have been using this company for years. They provided essential services for your Shopify backend

Nineteen92
Canada
3 months using the app