Reviews (2,610)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its effective affiliate and referral marketing tools, noting its user-friendly interface and detailed analytics that aid in tracking affiliate performance and managing commission structures. The app's free plan is praised for being cost-effective and impactful. Customer support is frequently commended for being quick and efficient, enhancing the user experience and making it a useful tool for businesses exploring affiliate marketing.

December 4, 2023

I suggest, Don't use the APP!!! I lost $499.80 after a Shopify customer made a purchase. I worked with Customer Support and they have yet to fix the issue. One Customer support person said the Shopify Customer referred themself, and as was able to receive the discount code. The Referral History section of the app showed no (0) referrals! Also, no purchase was made to trigger the App to give the discount code.
I.e., I used the Referral Program popup where the Advocate will get 10% off when a referee makes the 1st purchase.
I still have the App installed but deactivated the referral program, in hopes it will be fixed.
According to the AfterShip Affiliates Customer person, "the discount rule totally relies on Shopify's ability, currently, they don’t support excluding specific customers from using the coupon".

Stellar Pyxidis 3D
United States
3 months using the app
AfterShip replied December 5, 2023

Thank you for taking the time to share your feedback with us.

Please accept our sincere apology for the experience you had. This is not the experience we want to provide to our users.

We understand that you faced an issue due to our referral program campaign, which negatively impacted your experience. We value you as a customer, and it is disheartening to learn that we have not met your expectations.

For this, we are assigning dedicated support for your AfterShip Affiliate account. Please check your inbox, as you will be contacted via email shortly.

Trust us, we work very hard to make our app user-friendly and provide a great support experience.

Regards,
Team AfterShip.

March 18, 2024

I'm in the process of installing them, appreciate the quick feedback and support

Lighting Decor
Vietnam
8 months using the app
June 30, 2024

I would like to express my gratitude to Pooja for her outstanding assistance. She helped me resolve my issue quickly and professionally. Her friendliness and patience made the entire experience pleasant. Thank you so much, Pooja!

With gratitude,
Marian von Styon

Styon
Germany
12 minutes using the app
May 5, 2024

I'm currently testing this, so far the response time is great. Check back for a more in depth review.

GoGreentastic
United States
20 days using the app
September 22, 2024

Too early to say

Charlie Oven
United Kingdom
17 minutes using the app
AfterShip replied September 23, 2024

Thank you for sharing your feedback. We greatly appreciate it, as it helps us improve our services and enhance the overall user experience.

We sincerely apologize that your experience fell short of expectations. Delivering exceptional service is our top priority, and we regret any inconvenience this may have caused. Your concerns are important to us.

If you need further assistance, please don't hesitate to reach out via the live chat feature in your account or by emailing us at support@aftership.com

August 21, 2024

It did the work for me!! bravo!!

ArtistDione
United States
2 minutes using the app
July 13, 2024

Just getting started but so far so good!

My Store
United States
2 minutes using the app
September 20, 2024

Great app!

BoskaHome
Norway
6 minutes using the app
April 24, 2024

I just started and seems legit and userfriendly

StyleLabs
Belgium
6 months using the app
December 27, 2023

It's taking forever to get things closer to making a sale and with all the steps really necessary to do that is right here.

Country Girls Designs by Bree
United States
About 2 months using the app