Reviews (6,391)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and satisfaction with timely order updates and promotional messages. They report increased conversion rates and ROI, crediting its real-time updates, email campaigns, and automation tools. The user-friendly interface and easy setup facilitate marketing tasks like SMS updates and pop-up creation. Customer support is also praised for being quick and helpful.

March 12, 2024

great service. Mr. Sadhan was very helpful.

Heaven Eleven Comfort
United States
About 1 year using the app
May 6, 2024

J Sadhan Roshan

Did a great job guiding me through the process

HarleyRaeBoutique
United States
About 2 months using the app
March 22, 2024

Easy to work with. Very efficient. And the task was completed in 5 minutes. Thank you very much

Remy Man Products
United States
About 1 month using the app
May 17, 2024

Its good to have agent giving the instant online customer service via meet, really appreciate it.

Vision40s
Hong Kong SAR
16 days using the app
August 23, 2024

its just a wasting of time .
they allot of issues , when i talked with customer service they traying to make me I'm the one who have the problem.

Yandex LtD
Morocco
2 days using the app
AfterShip replied August 24, 2024

Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.

We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.

I like to share that with Aftership marketing emails and SMS you will be able to send automated emails to your subscribers only and it is not possible to send emails to no subscribers. We have already shared the list of features available regards the automatic flows via chat.

We certainly are looking forward to earning back your trust back in our platform with our support.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

June 24, 2024

Agent was quick to help

Regal Allure Glam
United States
9 months using the app
March 4, 2024

Great Customer service from Jai.

JulivéeBeauty
United States
About 1 year using the app
March 6, 2024

great features and many are free to use. Karan is very helpful. thank you.

TinyDreamz
United Kingdom
12 days using the app
August 31, 2024

GREAT SO FAR!

DWELL by CM
United States
13 days using the app
May 6, 2024

CUSTOMER SERVICE IS GREAT

Beautiful Kreations Kustom Designs LLC
United States
Over 3 years using the app