Reviews (2,474)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to enhance customer engagement and boost sales through effective SMS and email marketing tools. They appreciate its user-friendly interface, seamless system integration, and real-time updates on orders and promotions. The support team is also praised for their quick and helpful service, ensuring a smooth user experience.
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Sadly never got it working. Their support is all over the place - over the course of a week i had to re- explain the same issue to 5 different members of support. One member would tell me the situation is complex and needs 48 hrs - When I messaged the next day to check the progress to a new support member, I would have to start from the beginning. Repeated this process 5 times.
It is really unfortunate that your issue was not dealt with utmost priority. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. Your feedback for support members has been duly noted and will be discussed further for correction.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Nitish
Team Automizely
Thus far my use of the app has been awesome. It is a one stop shop for many marketing needs. I am new to shopify and this app is easy to use. Also customer service is very responsive and addressed my question/resolved my issue in less than 5 minutes!
Great app! Easy to use and great support, thanks Aditya! I will mention- when making the newsletter popup with an image, the suggested dimensions for your image are way too small and turn out blurry. Just use the original size of the image and you'll be fine :)
Live chat is so helpful.
lot of templates for popups and good for email marketing
services. i love this app
Nice app and easy to use. Completely free and thats what a lot of users like and love. I don't like the adress from Automizely in the footer of emails. I understand that there must be a name or something but adress etc is too much and can confuse costumors.
Great tech support team. They are very responsive and take the time to direct you to where certain features in the app are located.
Thank you for your kind words.
We are glad to know that you are happy with our customer service support. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account.
We will try our best to ensure that you experience the best customer support.
Regards,
Rupam
Team Automizely
Customer support is amazing. They answer very quickly and help with everything instantly. The app/website is easy to use and navigate as well
Wow this is a great free app. Easily collects emails and sends newsletters and abandoned cart emails all for FREE. The customer service is also great and helped me with all my questions. Highly recommend!
The interface was kind of all over the place for me at first (there are a lot of features and UI could be improved). But the support team was competent and concise and led me through it
Great service