Reviews (6,384)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer service, particularly noting representatives like Jai and Karan for their support. It features a user-friendly interface that simplifies setup and operation, making it an effective tool for email marketing, SMS updates, and pop-ups. The app also offers real-time updates, seamless email campaigns, and powerful automation tools that enhance engagement and conversion rates. Merchants appreciate the quick response times of the support team and the educational resources that help maximize the app’s utility. Promotions and upgrades provide additional value, enhancing marketing strategies effectively.

July 14, 2021

GOOD, AMAZING, I LIKE IT,GOOD, AMAZING, I LIKE IT,GOOD, AMAZING, I LIKE IT,GOOD, AMAZING, I LIKE IT,GOOD, AMAZING, I LIKE IT,

VPOOX
China
11 months using the app
AfterShip replied July 14, 2021

Thank you for your kind words.

We are glad to know that you liked our app and found it useful. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account.

We will try our best to ensure that you experience the best customer support.

Regards,
Rupam
Team Automizely

March 15, 2021

OMW I love all the features from this app, it is perfect. The support is amazing and helps out within a few minutes. Super happy :)

Zia-Luh Online
South Africa
15 days using the app
May 26, 2021

I use this app in my shoplifty store and so far it has been awesome. The customer service is prompt and will answer any question you have. I highly recommend this app for any business owners.

Sweet Magnolia Wax & Co. LLC
United States
15 days using the app
December 25, 2022

Very Very Good Service!! Sadhan is very very nice and helpful, perfectly solve all my questions!!!!!!

DIY Diamond Paintings
China
15 days using the app
August 30, 2021

Great support. They got back to me right away and solved my problem within minutes. Great app with a lot of great features all for free.

Nether Industries
United States
15 days using the app
September 12, 2022

Terrible app. Took 4 days to send an email to 700 subscribers. This app also makes there collection of subscriber data impossible to import into shopify. So if you don’t pay for the app you loose your subscribers.

Tied to the Ocean Studio
Canada
About 1 year using the app
AfterShip replied September 12, 2022

Thank you for sharing your feedback with us.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

You are our valued user and we always aim to deliver a great experience. We are very disappointed to know that our service did not meet your expectations.

We will try to investigate the reason for the concern that you have raised and ensure that all your issues get resolved and that you are delighted with our services.

Also, one of our Automizely expert has sent an email to you so that we can connect over the screen share meeting to fix it in one go.

Regards,
Ankush Kumar
Team Automizely

November 9, 2021

This app is what i was looking for. Great features and quick support. The App is user friendly and the tools are great for running marketing campaigns. Awesome ! Thanks a bunch

TANGO FUN ELECTRONICS
Canada
15 days using the app
February 6, 2022

Customer service is fast and friendly! Prabha was more than willing to help me out with removing the "Powered by Automizely", message at the bottom of the email options.

plasticlesskids
United States
15 days using the app
March 3, 2020

Ótimo aplicativo! Simples de utilizar. Só poderia acrescentar idiomas (Brasil) pra ser mais automático. Outra sugestão é permitir que envie para todos os tipos de email. Alguns emails não recebem por serem comerciais. Um último ponto é colocar mais de uma mensagem automatizada.

VenkaShop
Brazil
11 months using the app
AfterShip replied March 5, 2020

Hello,
Thank you for your feedback. We are working on getting the desired feature and is expected to get implemented by April. Please let us know if you need any other features to be implemented and we will be more than happy to take this into consideration.
Thanks
Team AfterShip

May 20, 2021

very easy to use and understand the app good pop up designs and ideas. Also very nice customer service wich is a huge plus!

Hérc Shop
Greece
15 days using the app