Reviews (6,378)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and increasing conversions through its email campaigns, SMS updates, and pop-up forms. They appreciate its ease of setup, user-friendly interface, and features like the Flow Editor. The app is noted for its fast performance and reliable installation. Customer support is also a highlight, with staff members such as Jai, Ayushi, and Karan receiving praise for their responsiveness and professionalism.

March 30, 2020

Una pasada de aplicacion,no solo te ofrece multiples de funciones gratis sino que encima te hace una aplicacion movil de tu tienda en cuestion de segundos. Muy contenta.

Mil Bolsos
Spain
11 days using the app
January 10, 2022

it was really helpful in creating a pop up for my website, it wasnt a flawless experience i had to reach out to support but they helped me within 24 hours so i appreciate it.

Peaches' Playhouse
United States
8 months using the app
AfterShip replied January 10, 2022

Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@automizlely.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Neelima Aggarwal
Team Automizely

June 19, 2021

Nice app, a lot of features! Very impressed! Customer service fast and efficient. Five big yellow stars!

Potent Jamaican Black Castor Oil
United States
11 days using the app
Edited June 5, 2021

Application très complète et facile à utiliser, Merci à toute l'équipe et bravo pour votre travail !
Je suis impressionner par l'efficacité et les bons résultats qu'apporte cette application :-)

CLOOK
France
11 days using the app
June 9, 2021

Professional Customer Support, that is very quick to respond and communicate, which is great for everyone involved.

DhohOo
Hong Kong SAR
11 days using the app
October 3, 2021

I can't trust a provider who can not keep their words. Our free trail should be ended until December 21st, 2021. But suddenly they change it to October 15th , 2021. I never had an app change their subscription rules as they wish.
How can I trust them if paid subscription? Will they cut me off again in the middle of my subscription?
I have contacted their support and send him a screen shot (prove) that our subscription will be ended at December 2021. But the support agent offer me a one month extension of free trial. This is so weird that they can't keep THEIR OWN PROMISE to their client on their own offer.
I was going to subscribe with paid option later on December, but looking on their current behaviors, I prefer to choose other honest provider.

lavanilla
Indonesia
10 months using the app
AfterShip replied October 3, 2021

Thank you for your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

We have gone through the chat transcripts and found that you are concerned about the email quota that was promised till December. Please note that we have introduced different plans for sending the email to a certain contact limit.

However, we have forwarded your request to our team. Our team will contact you via email shortly to assist you.

We believe in transparency and customer satisfaction is always the number one priority for us, hence we would like to take another opportunity to live up to your expectations.

We appreciate your understanding in regard to this matter and regret the inconvenience caused to you.

Regards,
Riyaz Ansari
Team Automizely

January 25, 2020

This is a great app to help conversions in your store. I just added to my store, and it looks promising to me.

Alqamaru
United States
10 days using the app
August 19, 2020

This app has THE WORST CUSTOMER SERVICE!! I used their sales boost function and it messed up my code. I was simply asking them to fix the code because obviously their app made a mess. It took ONE MONTH AND A HALF of emailing and THE ISSUE STILL HASN'T BEEN FIXED. I will now need to hire a coder to fix the issue because THEIR CUSTOMER SERVICE IS THE WORST!!

Milan Pets
United States
10 months using the app
AfterShip replied August 20, 2020

Hello,

We are extremely sorry that your experience with Automizely wasn't as per your expectations. The last we want is let our customers down.
However, the problem you've witnessed is not related to our product. Thus, our team has sent a detailed email stating the same to you and has come up with steps to fix this problem for you.

Request you to check that once and let us know if the problem persists.
We hope you'll give us a chance to make this work for you.

Thank you.

July 20, 2020

So far so good. This app is good for new online store owner - free but packs a lot of features that can help the business.

Socks Finest
United States
10 days using the app
December 7, 2021

this app is very simple and makes email marketing easy its great for anyone just starting and looking for a simple app to use

Accessor King
Canada
7 months using the app
AfterShip replied December 7, 2021

I am glad to know that you are happy with the app and its features.

Your feedback has been registered. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support@automizely.com

We will do our best to make sure your experience with us is worth a 5-star rating

Regards,
Rupam Sarma Tamuli
Team Automizely