AfterShip Feed for TikTok Shop , 579 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface, efficient selling capabilities, and seamless product and order syncing between Shopify and TikTok Shop. They find the installation process simple and the 30-day free trial beneficial. Merchants commend the app's stable performance and lack of glitches. The customer service is often praised for its promptness and expertise, enhancing business operations and saving time.
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Wonderful
I appreciate Deep for handling my concern and giving me a resolution.
very helpful thank you :-)
thank yyou
Very helpful member of staff who took the time to go through a step by step process to help fix my issue.
very good support
love this they make it very easy to undrstand
Great in theory but poor performance and even poorer customer service. Products and orders fail to sync. Cancellations do not sync so items are shipped when the customer has received a refund. Every time we reach our to customer support, we go round in circles without any knowledge assistance. We end up having to research and fix the issues ourselves. Extremely overpriced, even more so for to poor system and service.
Thank you for sharing your feedback with us. We apologize for the synchronization issues you've encountered with our service, including product and order discrepancies and cancellations not syncing correctly. We understand the frustration this has caused. Our team is looking into all the issues you reported and provide you the better assistance to improve your experience.
Regarding customer support, we are committed to providing more effective and knowledgeable assistance. We appreciate your patience and understand that the experience you described is not acceptable.
Additionally, we are continuously evaluating our pricing structure to ensure it reflects the value we provide. Your feedback is crucial in helping us improve our service, and we want to make things right for you. If you have specific concerns requiring immediate attention, please reach out to us directly at support+feed@aftership.com, and we will do our best to assist you promptly.
Thank you for your patience and for giving us the opportunity to address your concerns. We value your feedback and are dedicated to enhancing your experience with our service.
Regards,
Team AfterShip
So far this app has been easy to use. Customer service is great and fast!
Great help from akanshka, thank you:)