Reviews (682)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to automate the syncing of products and orders between Shopify and TikTok Shop, saving them time and streamlining operations. They find it easy to use after a brief learning period and value the responsive customer support provided through live chat and 1:1 video calls. The integration with TikTok Shop has notably expanded their reach and potentially increased sales.
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It's ok, not great.
Laborious is not even the word. It offers no support to map from metafields, which would be infinitely better.
It's really basic and no good for anyone who sells more than a handful of products.
Support is not knowledgeable and often can't understand the question.
Thank you for taking the time to share your feedback with us.
We truly appreciate your insights into your experience with our product, and we understand the importance of features like meta-field mapping in enhancing your workflow and productivity.
We want you to know that your concerns have not gone unnoticed. We are currently in the process of developing meta-field mapping support within our platform. This feature will provide you with the flexibility and functionality you need to manage your products more efficiently, especially for businesses like yours that handle a large inventory.
As we work diligently on implementing this enhancement, we will keep you informed of our progress and share the estimated time of arrival (ETA) for when you can expect to see metafield mapping support integrated into our platform.
We value your input and want to ensure that our development aligns closely with your expectations.
Warm regards,
AfterShip Team
Ayushi helped me with an order issue and was able to resolve it quickly! Thank you for your help.
Pretty expensive. Customer service chat is ZERO help. They always ask for 10-15 min but then quickly say it's taking longer and they will need to reach out later via email. There are no quick fix resolutions for any problems, it's always a lengthy process. Paying $600 a month for bare minimum. Orders don't roll over so if you run out and have to pay for 500 you will lose what you don't use. Items constantly oversell through tiktok shop/aftership and you have to manually update your products that have synced if you add any new colors/photos. This app needs SO much work!
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you’ve experienced. Your satisfaction is our top priority, and we deeply regret falling short of your expectations.
We understand your concerns regarding the cost and the efficiency of our customer service. Rest assured, we are continuously working to improve our processes to provide more timely and effective assistance to our valued customers like yourself.
Regarding the issue with orders not rolling over and the challenges with overselling, we are actively addressing these issues to streamline the user experience and prevent any future occurrences. One of our support team members sent you an email to fix this for you. We are looking forward to hearing from you over the email.
Your insights are incredibly valuable to us, and we appreciate you bringing these matters to our attention. Please know that we take your feedback seriously and will use it to guide our ongoing efforts to enhance our platform.
We would like to extend our apologies once again for any inconvenience you’ve encountered. You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
Mr Karan,
it was great customer service, i was chatting with Mr Karan, about few tiktok and shopify shop integration issues, he did a great support for me, many thanks
parbah was excellent help very paitent, fixed and explained everything to me!!!!
Such an easy integration! We tried others and this was by far the best.
Helped me with exactly what I wanted. Super fast customer service especially at night. Excellent!
Customer Support was very helpful to provide assistance to onboard and answer any questions I had. Will definitely be giving this platform a try.
Great help from the awesome customer service and I love my 30 day free trial opportunity to get started!
Karan was really helpful and sorted out my issue immediately