Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration with Shopify and TikTok Shop, allowing efficient product and order syncing. Despite a slight learning curve, it's praised for its intuitive interface and live updates from Shopify. It's noted for managing products on TikTok Shop more efficiently than TikTok's seller center. The customer support team is recognized for their prompt and knowledgeable assistance via chat and 1:1 video calls. Merchants also find the 30-day free trial beneficial.

July 11, 2023

I have nothing but trouble using this app. It appears it's not updated to TikTok Shop Seller Central. I had to delete it and find someone else.

Chef Gina's® Mini Food
United States
5 days using the app
AfterShip & Automizely replied July 13, 2023

Thank you for your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. This is not the experience that we want to provide to our users.

I understand that it is time taking process to put the dimension in all the N numbers of the items, but in order to make this possible in an easy way, we can add the dimension in bulk.

You might not be able to do this as you are on the free plan, but we can give you access to update the dimension in bulk for the next 30 days as a token of apology. Hope you will accept this and we will implement this soon as we are working on the meta field of Shopify's product so that the users will not need to add the dimensions here and will capture the data from there automatically.

The developers and engineers are working on this and soon we will launch this.

Please don’t hesitate to contact us directly at support@automizely.com if you have any questions or would like to check on our availability. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have.

Regards,
Team Automizely

April 11, 2021

Doesn't work. It's not an actual app you store is just added to the aftership app & none of the products synced over for me. The link provided also doesn't take you directly to your catalog on the aftership app but rather to a collection of different stores. Will be uninstalling.

Soeur Beauty Co
United States
Over 2 years using the app
AfterShip & Automizely replied April 12, 2021

Dear customer,

Apologies for the inconvenience caused. It is unfortunate to know that your experience did not meet the expectations.
We will surely get all your issues resolved and make you a happy customer.

Please let us know our support team is available 24X7.

Regards,
Brishketu

Edited February 6, 2024

Do not download this app, download Ownbase instead you will save so much money! And does the exact same thing, i was paying $500+ with aftership and now i only pay $15 with Ownbase. So much better, Aftership will just rob you!

SupremeTan
United Kingdom
11 months using the app
AfterShip & Automizely replied March 16, 2023

Thank you for your Feedback.

It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.

It is our constant endeavour to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. They will help you to fix it and revert you over the same chat and by an email.

Please don’t hesitate to contact us directly at support@automizely.com if you have any questions or would like to check on our availability. Our Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have.

Regards,
Team AfterShip

October 28, 2022

The tracking information does not sync. Have exchanged multiple emails with the developer suggesting that they are looking into it, but that does not seem to be the case. Not fit for purpose.

Saint + Sofia
United Kingdom
7 months using the app
AfterShip & Automizely replied October 31, 2022

Thank you for your Feedback.

It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.

It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.

We regret the inconvenience caused to you.

Regards,
Team Automizely

Edited July 23, 2021

This app does what it says. It is best suited for small businesses and for those who just want to have a feel of their website on the mobile app. Simple and Basic, Nothing more should be expected from a free app.
UPDATE: The only struggle is to get this app removed from the store. Firstly, There's no option in the apps panel to uninstall this app, and secondly, Even after requesting many times at their customer support they don't do anything regarding this.

Yaari Bazaari
United States
4 months using the app
February 20, 2021

Please take this off of my Shopify. I do not want it. I don’t recommend. If you download it even to try it out it is STUCK on your Shopify. I’ve tried everything to remove it. I don’t like that there’s not much customization. Very basic layout.

Luxe Boutique of Dublin
United States
3 months using the app
AfterShip & Automizely replied February 21, 2021

We apologize for the bad experience you have had, Our team has reached out to you via email to assist you on the same.

Regards,
Automizely Team

June 29, 2021

HOW DO I REMOVE THIS APP? I don't want to use it and I can't figure out how to delete it from my sales channels....

GreenBoxxShop
United States
2 months using the app
AfterShip & Automizely replied June 30, 2021

It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.

It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.

We regret the inconvenience caused to you.

Regards,
Rupam
Team Automizely

June 14, 2022

I can't rate your apps. My nightmare starts when I install it on my shopify online store. So you can't set up design and only allows two collections.
If you develop your mobile App with this App, you App is not able to Google Play Store or Google Apple Store. The best solution for me maybe to remove it on my store. The support Team delays, they don't answer quickly.
Every time to request email, I am so sorry.
What deception !

Provain Shop
United States
About 2 months using the app
January 2, 2023

It is not made clear that they have to send you a code to INVITE you after you've installed the app and it's even listed as a sales channel which means you're sharing some data with this app and are unable to use it unless invited. I recommend steering clear of this one to make sure you protect yours and your customers data.

The Pink Controller
United States
About 1 month using the app
AfterShip & Automizely replied January 3, 2023

Thank you for your Feedback.

It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.

It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. Please be rest assured that all of your data with Aftership is absolutely safe since we follow SOC2 compliance.

We regret the inconvenience caused to you.

Regards,
Team Automizely

October 7, 2022

no one is responding to me, this app has been installed and is coming up with a blank screen, been over a week waiting to get any help from developer. PLEASE HELP

Tomm Jewellery
United Kingdom
28 days using the app
AfterShip & Automizely replied October 24, 2022

It is unfortunate to know that we did not meet your expectations. However, this is not the experience we want to provide to our users.

It is our constant endeavor to delight our users and make their experience with the app useful. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.

We regret the inconvenience caused to you.

Regards,
Team Automizely