Avada Email Marketing & SMS , 1,737 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly automation workflows and advanced segmentation options, ideal for personalized campaigns. Its customizable templates for emails and pop-ups, along with workflows for welcoming new customers and addressing abandoned carts, are highly valued. The 24/7 customer support is praised for its promptness and expertise, with staff members often singled out for their exceptional help. The app's generous free plan is also a plus, making it suitable for new or budget-conscious businesses. It's recommended for its robust features, excellent support, and commitment to merchant satisfaction.
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Application simple et ludique.
Échange avec Liz, merci pour son professionnalisme et efficacité, au top!
Best Email Marketing App. And their support team is no 1. I got support from one lady named Jasmine and she done her job perfectly!
Outstanding service, i was having issues understanding a few things but Hana helped me figure it all out within minutes. Always nice to know that what ever issue you have when working with a new app that you'll have someone to help you work it all out.
Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your time here. We look forward to the next time we’re able to assist you again. Have a wonderful day!
Best,
AVADA Support Team
I've just added this app and it's easy. I had a couple of questions. The online chat was immediately available (important for me in Australia where I usually have to wait ages for a reply due to time zones) and Daisy was very helpful. My questions were answered in minutes. Thanks!
Super tool for any organization especially the helpful and super fast customer service agent Sunny and the best technical agent Marcus, Big thanks to you both for your time and perfect solution to my problem
I set up the pop-up on shopify and noticed there was a teaser at the top left hand corner. I did not know where to go to remove it and contacted Ava live chat. Emily was really helpful and walked me through the steps to remove it. I also deleted the app cos after enabling the pop-up, there was a message on Shopify interface to say the app does not have customisable features, so i thought there was no way to remove the teaser and enable the pop-up using other triggers in the free version. She was a lifesaver! An area of improvement on the interface. It would have been helpful to somehow let the user know on the "Forms" landing page that the image was clickable and that you needed to click on it to get to the customisable features.
Love the pop up I created using this app. Prakash was super helpful! I was having some trouble and he was quick to assit.
Absolutely love the interface and the pre-set workflows. Rainy has been fantastic with helping out and getting us going. Looking forward to getting this fully flying!
Not only does the app work really well, but the support is also really good. Hana in particular was very helpful. Can’t thank you enough!
Liz, you were great, got straight to the point with several solutions, I hope if I have an issue in the future you can help me again to the same high standard.