Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly automation workflows and advanced segmentation options, ideal for personalized campaigns. Its customizable templates for emails and pop-ups, along with workflows for welcoming new customers and addressing abandoned carts, are highly valued. The 24/7 customer support is praised for its promptness and expertise, with staff members often singled out for their exceptional help. The app's generous free plan is also a plus, making it suitable for new or budget-conscious businesses. It's recommended for its robust features, excellent support, and commitment to merchant satisfaction.

November 14, 2023

I've had a couple questions on using this as the app is new to me. Support has been wonderful! Sunny was fast, efficient, and helped resolve my issue within 5 minutes. I am super happy so far, and I am glad that support is 24/7. I work odd hours and it's nice to know someone will be there when I need them

The Stylish Stitcher
United States
4 months using the app
February 9, 2024

Great app and fantastic customer service

GRiMM.NO
Norway
7 days using the app
March 20, 2024

Amazing costumer service. Esther was very helpful

Stellise
United Kingdom
About 3 hours using the app
January 8, 2024

Support is fantastic - Especially with Audrey's help!

Aromo Scents
United States
22 days using the app
November 28, 2023

Great customer support via chat box. Anthea was really helpful and fixed the integration issue quickly! Overall, the app works great and has a lot of pre-built automations which are great for new businesses. Highly recommend.

Kagome
United States
17 days using the app
January 30, 2024

I love the Avada Apps, i use some of them. And they are all great! Fantastic and super fast support!

JujuZeitlos
Germany
About 2 hours using the app
February 15, 2024

Superb services for the Avada team especially to Ms. Tiana!....

Richer Merchandise,LLC
United States
About 16 hours using the app
January 3, 2024

customer support helped me has been helping me for 2 3 hours
ester

Baby World
Türkiye
5 days using the app
December 20, 2023

Lydia helped me a lot. She answered all my questions really carefully and devotedly. Thank you to the team and Lydia for everything

BebekSoft
Türkiye
About 1 month using the app
March 16, 2024

Customer support is very successful. Emily took care of me and was very helpful. Thank you Emily and Avada..

Twinsas
Germany
44 minutes using the app