Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly automation workflows and advanced segmentation options, ideal for personalized campaigns. Its customizable templates for emails and pop-ups, along with workflows for welcoming new customers and addressing abandoned carts, are highly valued. The 24/7 customer support is praised for its promptness and expertise, with staff members often singled out for their exceptional help. The app's generous free plan is also a plus, making it suitable for new or budget-conscious businesses. It's recommended for its robust features, excellent support, and commitment to merchant satisfaction.

December 6, 2023

Great app with many features. Special thanks to Jasmine who is a helpful staff and assisted me in a swift and effective manner!

My Store
Singapore
About 2 months using the app
January 18, 2024

"The app is great and the support is fast and helpful."

Decowiser
India
5 days using the app
December 2, 2023

Great and super fast costumer service from Lydia and Toby. They fixed the minor issues I had and emails are rolling out faster than ever before.

London Bazar
Denmark
3 months using the app
November 25, 2023

Hana provided great and immediately help to set up my first email campaign! Great app :-)

VOURGED®
Germany
3 months using the app
December 11, 2023

The application is great. Besides Hana, she helped me to solve all the problems I had.

IDALIOCAFE
Mexico
4 months using the app
November 11, 2023

Yep, I love this app!! As a small business, I needed something that was easy to use and affordable - I found it right here! The one small issue I did have was resolved quickly by Liz on the support chat. Was a human error on my part and she had it solved right away. This is my second app with Avada and I'm so impressed with them! As my email list hopefully grows, I will stay right here with them because of the great service I have had from the beginning! Thanks again, Liz! You're the best!

Honour You
Canada
15 days using the app
November 19, 2023

Emily has been helping me for quite some time..
Do have to thank her very much.
she has been excellant for sure
Thanks Emily

animorstore
United Kingdom
3 months using the app
November 23, 2023

Customer service chat was quick to respond less than 10 minutes after installing the app and they were very helpful to all of my issues and questions.

Revenvnt
United States
2 months using the app
January 7, 2024

Hana helped greatly setting up the app. Can't wait to use it!

Filmmakers Community
Netherlands
1 day using the app
November 21, 2023

Good APP and great customer service. Esther was really professional and patient. Thanks again for all the help!

A & UTV PRO
China
4 months using the app