Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS marketing features, including automation and forms integration. They value its customizable templates and detailed analytics for data-driven decisions. The app's segmentation and targeting capabilities are praised for enabling personalized campaigns. Merchants also commend the responsive 24/7 support team. The free plan is seen as a cost-effective option for new businesses.

October 10, 2023

Spoke to Liz and she was so helpful and lovely. Best customer support for an App ever!

My Mate Dug
Australia
About 2 years using the app
November 10, 2023

very good (Liz helped me very much)

FairyOnlineMarket
United Kingdom
28 days using the app
November 24, 2023

Liz helped me very quickly and very competently. I haven't experienced service like this in a long time. The app itself is also great and works as it should.

GASABA
Switzerland
About 2 hours using the app
October 23, 2023

I really like it, the customer service too much fast to answer and polite.
you nedd try it

My Store
Thailand
About 2 months using the app
September 19, 2023

I reached out to Hana for assistance and was immensely pleased with the promptness of her responses. Within just a minute or two, she was connected and ready to assist. I inquired about setting up a "Buy X Get Y" coupon system, and although they don't currently have that exact feature, Hana was quick to provide alternatives. I appreciated her suggestions but opted for a text-based solution given my current timeline to launch my store.

One significant highlight was Hana's generous offer of 12,000 free emails per month, which I found to be an excellent value addition. While the exact solution I was looking for wasn't available, Hana's swift, kind, and proactive assistance made my experience a positive one. I'll be sticking with the current app for now, but it's great to know there are support representatives like Hana to assist when needed.

LT Glow
United Kingdom
3 days using the app
May 18, 2023

Thanks to Hana now i have a really nice coupon for my customers and she added the trust badges so now my customers can trust my site thanks Hana you're the best without your help i would not have gotten through this alone so thank you.

Desirables
United States
4 months using the app
January 1, 2024

感謝“Hana”的服務,非常即時、快速、專業,我想不到在元旦假期也有人值班,真的太敬業了,滿意!

MoissaniteMagic
Taiwan
2 months using the app
October 25, 2023

Very good customer service! Nice app!

Eye Envy Nederland
Netherlands
2 months using the app
May 14, 2023

I recently started using the Avada Email for my online store, and I must say, I am extremely impressed with the level of customer service provided by their team. In particular, Abby has been an incredible support throughout the entire process.

Abby's communication skills are truly outstanding. She efficiently responds to any query or concern with clarity and a helpful attitude, making it a breeze to get the support that I need. In an era where customer service can be lacking, Abby's dedication and professionalism are truly refreshing.

The Avida Email Shopify App itself is a game-changer for my e-commerce store. Their templates and the user-friendly interface and email automation features have saved me valuable time, allowing me to focus on other essential aspects of my business.

If you are looking for an efficient and powerful email marketing tool for your Shopify store, look no further than Avada Email.

KoalaTribe
Singapore
About 1 month using the app
December 18, 2023

they really help us with support, esther make all easy to us!

Unique T-Shirt
Brazil
22 minutes using the app