Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly automation workflows and advanced segmentation options, ideal for personalized campaigns. Its customizable templates for emails and pop-ups, along with workflows for welcoming new customers and addressing abandoned carts, are highly valued. The 24/7 customer support is praised for its promptness and expertise, with staff members often singled out for their exceptional help. The app's generous free plan is also a plus, making it suitable for new or budget-conscious businesses. It's recommended for its robust features, excellent support, and commitment to merchant satisfaction.

Edited September 17, 2023

Ottima App. Abby è molto disponibile e gentile

Holden Outerwear
United States
1 day using the app
June 19, 2023

Congratulations for these apps from the Avada team, always with a lot of support to solve all the problems I've had so far. Thank you Emily for solving my question.

Le Maropoh
Brazil
About 1 hour using the app
Edited May 8, 2024

The customer support in unparalleled. Having a live agent to chat with has been so amazing for setting the whole thing up for a noob like me. The whole process has been quite painless and easy to use and I am the least tech savy person I know other than my mom. Esther has been extremely helpful with the process.

Mia is also amazing. Super quick responses and got everything sorted out in a few minutes.

Really happy so far. I also love how generous they are with the free plan, and I think its brilliant marketing. Get hooked when you're small and then why would we switch later? We most likely wouldn't.
Very impressed.

Ratpack Canada
Canada
About 1 hour using the app
September 18, 2023

Ótima experiência, principalmente com o Suporte, resolvi meu problema rápido e com muita facilidade, a Esther quem me atendeu foi excelente.

Nova Brands
Brazil
3 months using the app
October 1, 2023

Customer is great :)

Lock Launch Jewellery
Singapore
4 days using the app
September 22, 2023

Esther is amazing!

0770
Italy
7 days using the app
October 22, 2023

Muy Facil de usar y excelente atencion al cliente

Pinktage Arts and Crafts
United States
4 months using the app
June 4, 2023

Fantasico service and support from Hana! Couldnt ask for anything else! A+++ :)
I highly recommend this platform!

True Nemesis
Australia
About 1 hour using the app
November 26, 2023

App einfach einzurichten mit simplen und intuitiven Einstellungen. Support ist direkt da und hilft schnell und zuverlässig. Liz vom Support ist überragend und kümmert sich um alle Probleme. Alles läuft einwandfrei.

Wostok
Germany
About 1 hour using the app
October 6, 2023

Hana did awesome job Thank's

Dress Domain
United Arab Emirates
About 1 hour using the app