Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable automation workflows, segmentation, and targeting features. They find the pre-designed templates useful for creating professional content. Detailed analytics are provided for informed decision-making. The 24/7 support team is highly praised, with team members like Hana and Esther often mentioned. The free plan, offering a significant number of contacts and emails per day, is particularly beneficial for startups and small businesses.

August 3, 2021

We have just recently installed this app but have been using other AVADA apps for a while. The app itself is quick and responsive. It has a detailed yet straightforward layout that you can navigate easily. I love the fact that it integrates with their other apps. One of my favorites is the review app. The support team for this app is AMAZING! Daisy was quick to respond super friendly to an issue we were having (which was my error). Would highly recommend this app to anyone!

Blazin Fashion
United States
About 2 years using the app
Avada replied August 10, 2021

Hello,

We can’t thank you enough for the kind words about our app. Your review means a lot to us and lets us know we’re on the right track 🚀🚀

Please feel free to ask for our support anytime you need.

Best regards,
Daisy

Edited July 10, 2023

This app has a lot of features, it helped me a lot, I love the automated section, thank you very much Hana!

Katziela
United States
Almost 2 years using the app
Edited April 22, 2023

I am really happy with the service and help provided. The app and all the support. Can't fault it. Thank you Prakash

Lizzie Onion's Emporium
United Kingdom
Almost 2 years using the app
July 18, 2022

We've exploring many apps before choosing this one.
THere were some challenges but support and dev team are VERY customer-oriented and did some changes to algorithms after we ask them to do so.
I could imagine any other service to do so at a such high speed.
Also this app is the Android among apple-style apps. This means the there are A LOT of setting for composing e-mail, sms, push. While other tend to supply turnkey solutions with no settings avada chooses the other way.
By the way, this app contains more types of triggers than any other app (21!).
The price is competitive.
So, this looks like a bargain :) Thanks for all the team members. I think you gonna become leading app soon

SHADOW PLAY
United States
Almost 2 years using the app
January 3, 2023

Great app and such a good support. Emily answer all my questions. The user experience is great and the app works perfect.

spottle
Austria
Almost 2 years using the app
February 12, 2022

THE SUPPORT WAS VERY HELPFULL AND JASMINE SOLVED ALL OUR PROBLEMS. I RECOMMENDED VERY MUCH. THE APP IS VERY USER FRIENDLY !

DORA' JEWELS
Italy
Almost 2 years using the app
May 3, 2022

I enjoyed using this app because of the templates. I also appreciate the convenience of being able to chat with someone right away for help. Esther did not hesitate to help me. She answered all of my needs in a quick manner.

Urban Layce
United States
Almost 2 years using the app
Edited September 16, 2021

Seems very good as I just installed it. You start a Trial period right away but you can downgrade to FREE version in the app settings before trial expire.
Some features in the free version might be messy (i.e.: abandoned checkout emails can generate discount coupon in Shopify but can be limited in case the same customer abandon cart more than once)
Support from Avada in chat is incredibly fast, efficient, friendly and polite, really help on setting up and understand the app better. Looking forward for further development. An integration with the Joy loyalty program would be great.

Martial Arts Asia, Fitness Clothes, Sport Gear
Thailand
Almost 2 years using the app
Avada replied September 16, 2021

Hello,
Thank you so much for your kind and detailed review. We really appreciate that. I have sent you a follow up email to make sure everything is working well in your end. And I hope to hear more of your feedbacks to improve our app.

Kindly check your inbox. Thank you!

Edited November 28, 2021

Love it! provided everything I was looking for and Rainy provided best customer service! Definitely 10 of 10! Thank you!

DiamondStyler Professional Hot Tools
United States
Almost 2 years using the app
Edited November 18, 2021

I worked on something with newsletter. I lost it. The Support assisted me quickly. Thank Candace! Great Support! and also Thank Jalal to show me where to find something I need to edit so quickly.

KikiSexyCurvy
United States
Almost 2 years using the app