Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS marketing features, including automation and forms integration. They value its customizable templates and detailed analytics for data-driven decisions. The app's segmentation and targeting capabilities are praised for enabling personalized campaigns. Merchants also commend the responsive 24/7 support team. The free plan is seen as a cost-effective option for new businesses.

August 8, 2022

great customer service! had a problem where I could not edit the template email text.....Aisha helped me fix this..great help!

The Drill Gorilla
United Kingdom
Over 1 year using the app
January 21, 2023

A very pleasant and quick response from Hana who had assisted me today, She answered all my questions with ease and managed to solve my problem within a few minutes. Thank you once again.

Hunny Life
United States
Over 1 year using the app
June 4, 2022

La meilleur application pour récupérer des commandes, super sav, j'avais un souci de spam, la conseillère a été parfaite

Stop les nuisibles
France
Over 1 year using the app
March 8, 2022

I love this app because is kind of a one stop shop where everything is all in one app such as reviews, emails, abandoned cart

MAJESTY 22
United States
Over 1 year using the app
July 10, 2022

Liz of AVA was very helpful in getting all my issues sorted out efficiently. Will definitely recommend AVA. The staffs are amazing and knowlegeable

CELUI
Singapore
Over 1 year using the app
December 17, 2021

Great app to have. The staff at Avada is extremely supportive of the product and are there for you. I had Jasmine help me out on setting up everything from popup, return workflow, abandon cart campaign , and setting everything to best practice. So Jasmine you get 2 thumbs and five stars. Thank you so much for all the help. Avada is the best marketing app for Shopify stores :)

MyOnlineBargains.com
United States
Over 1 year using the app
November 24, 2022

I used this app to create a popup notification for our Black Friday Promotion.
Special thanks to Jasmine from AVA who was very profesionel and fast helping me to create this notification.

Pink Heaven Lingerie
Switzerland
Over 1 year using the app
Edited January 11, 2023

This is a great app. Liz in customer service was excellent and walked me through setting everything up on my store. Hannahrosevintageboutique.com

Hannah Rose Vintage Boutique
United States
Over 1 year using the app
January 25, 2022

Lucy was exceptional and very knowledgeable of her products and how to lead me and assist me tonight. She answered every question I had and helped me through the process. I have never had a chat room support person that assisted me. So pleasant to work with. A true support person. She is a ROCK STAR!

Nonna’s Grand Designs
United States
Over 1 year using the app
March 7, 2022

The customer support "Candace" is very helpful! The app work smoothly and the support helped me fix the issue immediately right after I contacted them and inform them about the problem.

Arabianhomecare
United Arab Emirates
Over 1 year using the app