Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly automation workflows and advanced segmentation options, ideal for personalized campaigns. Its customizable templates for emails and pop-ups, along with workflows for welcoming new customers and addressing abandoned carts, are highly valued. The 24/7 customer support is praised for its promptness and expertise, with staff members often singled out for their exceptional help. The app's generous free plan is also a plus, making it suitable for new or budget-conscious businesses. It's recommended for its robust features, excellent support, and commitment to merchant satisfaction.

Edited August 27, 2022

prakash was so helpful and wonderful and the app great the app is easy and user friendly I recommend it to all

trueglowy
Canada
Over 1 year using the app
Edited November 9, 2021

Jasmine has been a super star and helping me with all my questions and assisting me with design and functionality questions! Super grateful for all her help, otherwise it would have taken me forever!

Ocean Soul Bali
Australia
Over 1 year using the app
Edited October 12, 2023

Email marketing with Avada is easy and user friendly. Lots of templates that I can use. Live chat agent,Lydia, was helpful and friendly. She helped solving my issue quickly.

Papermind Stationery
Canada
Over 1 year using the app
Edited April 22, 2022

This is a great app for email marketing, the app is easy to understand and the already-made templates are wonderful. They have an extremely helpful and fast customer service! Jasmine and Prakash was quick to respond and very patient.

Oswald & Grey
United Kingdom
Over 1 year using the app
Edited February 1, 2023

The customer support staff for the AVADA products is among the best from any app or subscription I utilize for my business. They are very friendly, knowledgeable, and patient, especially Juliana. It is like talking with a friend. And that makes such a great difference.

Aggrovist Apparel
United States
Over 1 year using the app
Edited November 28, 2021

This is THE BEST email marketing platform I have ever used! In the passed I've used all the big and the small platforms. But this is just such an amazing experience. The team is based in Singapore, but when they are "online" their support is just top notch! And their platform is so so easy and intuitive to use. It even balances the layout automatically with one block with image to the left and text to the right, next added is the other way around! Small things that just means so much. aaaannnndddddd! there is one more!
The segment features are outstanding! So easy to build segments based on almost everything! Purchase history, locations everything!!!
Get this one, you will not be disappointed! Did i mention the AMAZING support???

TacNGear
Sweden
Over 1 year using the app
September 29, 2022

The app is user friendly with powerful features. Setting up email and sms workflow was relatively straight forward. Additionally the customer support provided by Hakeem was very efficient and friendly

Apparel-Panda
India
Over 1 year using the app
March 17, 2022

很棒,客服很有耐心Great, very patient customer service
Very professional service
I am a seller from China
I wish I could use it all the time

Chosrin
China
Over 1 year using the app
Edited August 11, 2023

I love that the app is easy to use. The provided templates are great when you're in a rush or you can completely create your own from scratch. Anytime we have ever had an issue or question, the support staff was helpful and quick to respond. Hana was a HUGE help. Over and above.

bumblitostore
United States
Over 1 year using the app
December 17, 2021

After have difficulty editing the context of the templates with my Apple product I decided to try my Asus computer and IT WORKED and I am so HAPPY. Jasmine also assisted me with a few other things and made some recommendations for the future and I want to say thank you AVA for having people on your team that care.

Wholesale With Kita
United States
Over 1 year using the app