Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly automation workflows and advanced segmentation options, ideal for personalized campaigns. Its customizable templates for emails and pop-ups, along with workflows for welcoming new customers and addressing abandoned carts, are highly valued. The 24/7 customer support is praised for its promptness and expertise, with staff members often singled out for their exceptional help. The app's generous free plan is also a plus, making it suitable for new or budget-conscious businesses. It's recommended for its robust features, excellent support, and commitment to merchant satisfaction.

October 5, 2022

The app is the best and chat support is so quick! Hana replied and helped me so quickly! had an awesome experience with chat support!

Outfit Fashion World
India
Over 1 year using the app
Edited April 14, 2021

Great service. UX is good, there are sometimes that can miss or not find things but given the price it is awesome. In addition, the staff are incredibly helpful and will always help you to resolve your issues.

Dadan Sunwear
Netherlands
Over 1 year using the app
Avada replied April 14, 2021

Thank you for your feedback on our app and support team. I would love to follow up with you on Livechat so that we can understand more about some issues you faced to sort it out as soon as possible.

We really appreciate your true feedbacks and that's the best motivation for AVADA team.

Wish you all the best,
Rainy

May 3, 2022

Good service, fast reply, and lovely costumer service. Really helpful customer service, Candace replied within seconds.

Nolae
Germany
Over 1 year using the app
August 16, 2021

This app came with amazing live chat support. Chat Representative, Candace, is extremely professional, helpful and most of all, very patience in guiding us through the various challenges we've faced and resolving them systematically. Highly recommended!

Aussie Baby
Australia
Over 1 year using the app
March 24, 2022

Great app, blends very well with my store and my needs. They have a 24/7 support team. Candace was very responsive and willing to help! Thank you again!

Geocrafty
Canada
Over 1 year using the app
March 7, 2022

Eu usei o aplicativo para automatizar a parte de recuperações de carrinho, enviar sms e notificações por push. O aplicativo superou minhas expectativas, muito bom. O suporte também é excelente.

UMA ACESSÓRIOS
Brazil
Over 1 year using the app
December 5, 2022

I was well served by Abby. My question was answered quickly and the problem was fixed immediately by Marcus.

Specialtap
Netherlands
Over 1 year using the app
September 15, 2021

Avada for me is a very good email marketing solution. My email marketing and transactional emails are done with this app and I cannot complain about it. Also whenever I found some glitches the customer service has been very responsive and has always found a solution to my issues. Good job Avada, keep it up !

KazaGoods-Home
France
Over 1 year using the app
August 21, 2022

Many thanks Prakash for all your help. I'm loving using these apps and really appreciate the prompt support.

Dog Spa
United Kingdom
Over 1 year using the app
Edited March 2, 2023

Me atendio Abby , muy atenta muy buena persona y muy eficaz.................................................

Discount Wholesalers Inc
United States
Over 1 year using the app