Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly automation workflows and advanced segmentation options, ideal for personalized campaigns. Its customizable templates for emails and pop-ups, along with workflows for welcoming new customers and addressing abandoned carts, are highly valued. The 24/7 customer support is praised for its promptness and expertise, with staff members often singled out for their exceptional help. The app's generous free plan is also a plus, making it suitable for new or budget-conscious businesses. It's recommended for its robust features, excellent support, and commitment to merchant satisfaction.

March 23, 2024

Audrey Has been been very responsive and communicate VERY Well, thank you!, Made things that was confusing easy to understand!

Modded Skin
United States
7 days using the app
March 31, 2024

This app is very helpful for your business!! There's also a kind online consultant called "HANA" if you're not familiar with it She's very nice and kind to teach well! Thanks to her, I was able to solve a lot of the problems I had!

STORE
South Korea
6 days using the app
March 21, 2024

The support Team is amazing, Esther did it all in a few moments !!!
This service is priceless :)

Biomed Sito ufficiale - Acquista i tuoi colloidali Online
Italy
10 months using the app
December 31, 2023

Has been good using Avada Email with my shopify store thecuppa.co.uk
Recently had an issue updating my campaign and Hana help me sort it out. Really good customer service.

thecuppa
United Kingdom
Almost 3 years using the app
April 15, 2024

Hana from the customer service amazing

ouchinishop
France
Over 1 year using the app
March 9, 2024

Lydia helped me a lot while using the application thank you

Alina Kara Shop
Türkiye
29 days using the app
March 20, 2024

I really appreciate Emily so so much,she helps me a lot thoughtfully.

JALIZA
United States
3 months using the app
April 23, 2024

I am just new with Shopify and Avada. I am very surprised with the support I am having. Hana is doing more than I expect. Thank you so much!

Sônia Rondon
Brazil
11 days using the app
February 4, 2024

the answers came quick, CS was friendly and helpful, got the solution

Naiya Lingerie
Estonia
4 months using the app
April 29, 2024

Just wanted to give a big shoutout to Hana for her amazing help with a problem I had while using Avada. She responded quickly and solved the issue in no time. Thanks to her, everything's running smoothly. Great app, even better support!

Veloxa
United Kingdom
About 23 hours using the app