Avada SEO Image Optimizer

The app isn't cheap, but I truly believe it's worth the investment. Every time I reach out for assistance, the Avada team is incredibly responsive and friendly. They help me optimize my store in ways that wouldn't be possible otherwise. Once again, I received great support and had a lovely interaction with the team.

Thank you, Tiana!

This is one of the best apps I have come across as a non-technical person to help develop my website. The support is second to none and the ease of optimising my site has been more enjoyable than a chore! thank you! Tiana and William have specifically fixed an issue within a matter of minutes that I had been trying out for weeks! polite, great communication and a pleasure to work with!

Love the app, using a free version, and I'm completely satisfied with it! Been assisted by their support many times, everything is quick and easy. Especially, want to mention Kevin from their support team, very knowledgeable and polite gentelman. Definitely recommend!

An excellent software with customer service that is always available, fast, and professional. Nim, who assisted me, was very professional and helpful

I'm very new to SEO, but this app has been amazing. I've had a few struggles with understanding what I need to do to better my SEO, and the support has been nothing short of amazing. Special thanks to Tiana who has helped immensely with videos showing how to action certain issues, and has taken the time to check coding for me - it has already bettered my SEO score in the night we worked together on it.

I'm compelled to write a review because of the shocking and pick-pocketed service I received.

Firstly, I would rate this app a MINUS. I had to put one star, otherwise the review can't be submitted.

I'm not going to rant a long review - but I will say these 3 key points why I'm disgusted with their service:

1) I paid for the Pro Plan features for 1 year up front. 6 months into the plan, the company withdrew all features and moved me onto the Free Plan. I raised this crucial point of 'I paid for this plan and still have 6 months left', and they told me to 'pay for the Pro Plan again if I want those features'. I never got those features again, so I cut my losses and deleted the app.

2) I thought I was making headway with getting them to understand my position with a man named CHRISTIAN from their customer service department. He said all the right things but failed to reinstate the plan properly which I paid for. Eventually he ceased any communication with me, then that told me everything!

3) The app itself was full of issues shortly after using it for a few weeks. I raised every issue I came across, only to be told 'it's Shopify's fault'. I made it very clear to them, every app I have through Shopify works works fine, even after any updates... except yours! They stuck to their excuse for the duration of my unfortunate experience until I left.

My experience is clearly not everybody's experience when you look at the reviews, but there are some who have had a similar bad experience like mine, so that leaves me to end this review by saying:

Avada - you done me wrong, and you know you done me wrong! I know Karma will come back to bite you for your two-bit customer service and pick-pocketing ways!

Avada SEO is an absolute game-changer!

The app's functionalities are top-notch, making it incredibly easy to optimize my website for search engines.

But what truly sets Avada SEO apart is its outstanding customer support. I needed to add a snippet to my site, and Christian helped me immediately—quick, professional, and extremely knowledgeable!

It’s rare to find such responsive support these days. If you’re looking for a powerful SEO tool with amazing features and first-class customer service, Avada SEO is the way to go! Highly recommend!

Kevin was great. He checked into my sitemap issues, reassured me everything was scanning as it should. There was a topic he wasn't an expert in so like a complete rockstar, forward my issue to SEO support staff; instead of trying to answer half-aXX.

Thank you so much!!!!!!!!!!!! He was a ROCKSTAR!!!!!!!!!!!!!!! I don't know what i would do without Avada SEO! Worth every penny and more

I am not an expert and I spent four hours learning thanks to the support given to me by Miss Pamela.
She put all her dedication into making the setup with my site successful. I am very grateful to her.

Overall, a great tool for SEO. It automates so much of the tedious work, but I did notice some of my rankings fluctuated slightly after implementing the changes. The team was quick to assist, though!