Reviews (1,410)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its customizable size charts that can be tailored by vendor and tags, enhancing customer experience and reducing sizing inquiries. It is praised for its user-friendly interface, easy installation, and seamless integration with store themes. The modal window feature is appreciated for its flexibility in presenting additional content. Support is a standout, with team members like Esther, Sunny, and Lydia frequently commended for their prompt and professional assistance, bolstered by the availability of live chat support.
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First off their branding magically appeared one day on all of my size charts after paying for it not to be there. I had to take time to troubleshoot that with them. Now the app is broken and I can't add any size charts to my product pages. They say they'll respond fast to this issue so they know it exists, but I'm still waiting and it has not been fixed. The whole point of this app is to be able to add size charts to my website. I can't do that because the app doesn't work, what am I paying for? This app isn't functional consistently, it shouldn't be available for purchase.
Audrey and Toby were awesome, they assisted me every step of the way. Thanks, guys, really appreciate it. I highly recommend this app, it definitely gets the job done. This app is easy to use and is very user friendly.
And again it was Liz from Avada who helped us, this time with the size chart.
Thank you Liz
It's a recommended app for any clothing store, specially T-Shirts. One can customise the options available. Also, I would like to appreciate Tiana and Anivia for the changes they made according to my store need.
Best of luck!!
The app was really user-friendly when it came to publishing a custom-size chart to our website. A special thanks to Esther and Tony, the technicians, who are always available to help with technical issues.
They purposely mess up the Size Charts so when you ask for help they quickly answer in return for you to write a feedback/review for their app. Not recommended!
Hello there,
We're so sorry to hear about your experience with our app. Your feedback is incredibly important to us, and we genuinely appreciate the opportunity to address any issues you've encountered.
Regarding your statement that we purposely mess up the size charts, we want to assure you that this was never our intention. We always strive to adhere strictly to Shopify policies and ensure a seamless experience for our users. However, we recently updated our app, and it's possible that some themes may require manual updates and support to ensure the size chart displays properly on your site.
Upon reviewing our chat history, it appears that Nolan addressed the issue you mentioned on April 11th, and it was resolved. However, if there are any remaining issues or if you're referring to a different incident, please let us know so we can address it promptly and ensure your satisfaction.
We've shot you an email to follow up, kindly check the mailbox so we can continue assisting you.
Your satisfaction is our top priority, and we're committed to resolving any issues you may have experienced. We value your feedback and would appreciate the opportunity to turn your experience around.
Thank you for your understanding and patience.
Best regards,
Avada Support Team
Fantastic support! I had a query and it was addressed by Lydia and Toby from the customer service and the technical team immediately!
Jasmine was very helpful! Immediate assistance with showing a size chart in the correct position on the product page. Simple and to the point, very responsive, would recommend! Thank you Jasmine :)
Esther was very helpful. She assisted me with positioning the size chart correctly on my site. She was very patient and answered all of my questions. It was a pleasure working with her.
Audrey and Toby really did a great job with in sec they sort-out our all issue i must say you guys have really good and quick support