BSS: B2B/Wholesale Solution , 677 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its comprehensive features that streamline wholesale operations, including custom pricing, quantity breaks, and B2B registration. They value the ability to differentiate between B2B and B2C customers with special pricing. The support team is frequently praised for their exceptional customer service and technical expertise. The app is recommended for its reliable functionality and significant business value.
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We haven't launched our site yet so I can't say how all the functions work, but we are excited to see that. Customer service is excellent, responds promptly and helps resolve any issues.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
A great way to implement B2B features on my Shopify store. Very supportive tech support team and happy with the app service. Highly recommended.
Thank you so much for your 5 star rating!
We are glad that you are pleased with the app service and that you have found our tech support team very supportive. We appreciate your kind words and are delighted that you've been able to implement B2B features on your Shopify store.
Thanks again!
Great app, very easy to use, many different features like wholesale discount codes with time limit or usage limit, available customizations and many other things. Jena was super helpful and patient doing the installation and most important showing me how the app works.
Thank you so much for your 5-star rating!
We're thrilled that you found our app to be so user-friendly, and that you took the time to try out the many features it has to offer. We are also glad that our agent took the time to get you set up and explained how to use it.
Thanks again for your great review!
This app offers amazing and quick customer support. June has looked after us since the moment we installed the Shopify app. She is very friendly, professional, and effective. Highly recommend!
Fantastic app and great support. Everything we need for our B2B customer.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
Thanks a lot for quick response to June for helping with our Shopify app. Our solution is already up and running after a couple of days with all our feature requests.
Thank you so much for your 5-star rating and your positive comments!
We are delighted that our Shopify app and solution were able to meet all your feature requests within a few days.
We greatly appreciate your feedback and kind words.
Jena from the BSS team has been assisting our team for months as we have built a couple of sandbox and live wholesale Shopify stores. They have been really accommodating and are always coming out with new features and updates to make their apps better. At the moment we are using the Registration form and soon the Net terms/pay later app. Thank you Jena and team!
Thank you so much for your 5-star rating!
We are so pleased to hear that our agents have been so accommodating and helpful over the past few months. We really appreciate all the new features and updates they are coming out with.
Again, thank you for the amazing feedback!
Nice app! It seemed complicated at first, but it was a great solution for my needs, and the help I got from the team was great and addressed questions and issues I had. Recommend!
Thank you so much for the lovely 5-star rating!
We are delighted to hear that the app solved your needs and that the help from our team was great help. We really appreciate your recommendation.
Brilliant app - meets all our needs for the wholesale platform. The customer service (Jena and team) are fantastic - super efficient response time and they iron out any issues quickly. Highly recommend.
I've had this app installed since Sept 21st, 2023. And to this date, I'm still sending emails resolving many little bugs and feel handcuffed to this app ecosystem. Here are some things that you should be aware of this app before you download:
* You will always need to pay for a premium features, not just the lower scale one.
* You will need to install separate apps for features that let you customize further. We are a small shop with 11 products and still needed 2 more of their apps, which means two more subscriptions and a total cost of over $125/month for all these services.
* There customer service, while friendly and can fix things in a day or two, is in Vietnam and you have to wait 24hrs for every question to respond.
* There is typically many things labeled differently or built in the app that needs some further discussion/translation as they are labeled differently than I would prefer. I assume this because translating things between Vietnamese and English can cause some hiccups.
* Unless you want to work Vietnam business hours - find a different app with customer support geared towards your time zone.
* In the end, I'm a small business investing 7 weeks of work into this app and no customers actually using it fluidly.
* I have my hands tied that I have to keep this app because of costs and feel I can't make a change, especially with holiday season approaching.
Please be mindful when making a decision - they have great ratings but I suspect it's because throughout my 90+ email chain since 9/21/2023 to date, they've asked me to write a review about once a week. While professional and nice, they look to optimize reviews more than solve my actual problem and it's unfair.
Hi there,
We have received your review and I am writing to sincerely apologize for any inconvenience you may have experienced with our app. We appreciate the opportunity to address the issues you've raised. I hope you can give us a chance to make everything clear.
We do provide multiple functions along with each plan and the higher plan you subscribe to, the more functionalities you have. Kindly understand that our pricing plans may not fully fit all users' needs and we are so sorry that the functions you need are on high plans. However, it's totally your decision to go with the app or not. We even provide 14-day free trial for our b2b apps so you can have some time to make your decision.
Also, each of our app provides different kinds of functionalities and we do have many clients that just need a few functions then they just need to use one or two apps. However, since you are looking for multiple features from multiple apps, you will need to install them all.
We've totally acknowledged the challenge that you've faced with this situation so our team has reached out with some workarounds and offers which can really help you here.
Looking forward to hearing from you soon again so that we can get the situation resolved and move on with this.
Thank you so much for your understanding!