BSS B2B & Wholesale Solution

BSS B2B & Wholesale Solution

Reviews (857)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its comprehensive B2B features, such as custom pricing and volume discounts, which are ideal for wholesale operations without needing Shopify Plus. Its customizable interface supports easy management of discount rules and product visibility, enhancing efficiency. The app's responsive customer support and regular updates are frequently praised, along with its multi-language capabilities, facilitating international business and aiding in expanding sales strategies to include both B2B and B2C markets.

June 16, 2025

This app help me a lot and enough for b2b function. I don't need to use Shopify plus - which is too expensive.

workwearBOB.ch
Switzerland
22 days using the app
BSS Commerce B2B replied June 19, 2025

Thank you so much for your feedback! We're glad the app gives you the B2B features you need without any extra cost.

Happy to be part of your journey – and we’re always here if you need anything else!

April 3, 2025

Agree with other reviewers that the support team on this app are second to none. A reason in of itself for selecting this app. Thanks to them we're up and running now.

Yarn Food
United Kingdom
2 months using the app
February 7, 2025

I usually prefer not to leave negative reviews, but I feel compelled to share my experience to warn other serious business owners. The positive reviews mostly seem to come from users who are not yet aware of the negative impact this application can have on their webshop.

We have been using this application for a while and frequently encounter bugs that we cannot fix ourselves. That’s why we contacted support and explicitly stated that no changes should be made to the appearance of our theme.

They requested access to our webshop, which we provided. The next morning, I checked to see if the issue had been resolved. To my surprise, they had made changes to the theme. They added a large table in English displaying discount percentages, visible to everyone—even though we specifically asked them not to make such modifications.

Additionally, they changed certain settings, causing all orders to now go through BSS, which has completely disrupted our conversion tracking. As a result, our advertising campaigns are no longer running optimally, leading to higher ad costs.

Despite working on a fix for two days, they still don’t understand the issue and haven’t been able to resolve it. They have left us with significant damage and are offering a mere three-month discount as ‘compensation’—as if that would cover our losses or restore our trust in this application.

We are considering removing the application, but we fear this might make the situation even worse.

It is concerning that such applications are allowed, as they can cause severe damage to businesses without users even realizing it.

Autoradioplaza
Netherlands
7 months using the app
February 19, 2025

This is a great Wholesale app. The support team is extremely helpful and has solved any issue and answered every question in a timely manner. They are very nice and patient, especially if you are new to the process. Emma was super sweet and helpful. She even offered to check my settings and then gave me some helpful tips to improve our customers' experiences.

Sinful Glow Body Collective
United States
7 days using the app
BSS Commerce B2B replied February 27, 2025

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

Wish your business all good!

March 11, 2025

Jonas and his team helped us very well. Always reply quickly if any issue arise

Wilder Land Zakelijk
Netherlands
Almost 3 years using the app
March 5, 2025

I absolutely love this company and Jonas! Their customer service is outstanding, and their support goes above and beyond. I can’t imagine a better experience—keep up the amazing work!

DollyandDotty.com
United Kingdom
Over 2 years using the app
June 11, 2025

Great app. The support team can quickly resolve any issue. Thank you!

HoldOn
Ukraine
About 1 month using the app
BSS Commerce B2B replied June 12, 2025

Thank you so much for the kind words! We're glad to hear the app’s working well for you and that our support team could help quickly.

January 7, 2025

As a business owner in Japan, I used the BSS B2B app to build a B2B Shopify store, and it proved to be an excellent solution.

The app offers a wide range of features, and the team regularly updates it with improvements based on user feedback. With this app, you can create an efficient B2B site without the need for Shopify Plus, making it a highly practical choice for many businesses.

What I particularly appreciated was their responsive customer support. Jonas, my main point of contact, was always kind and approachable, and the technical team provided great assistance. They helped integrate the app into our theme, ensured compatibility with other apps, and adjusted styles as needed, making the process much smoother.

I recommend this app to other Shopify store owners who are looking for a reliable B2B solution with solid support.

山本山オンラインショップ
Japan
4 months using the app
June 17, 2025

Great app and five star support.

It covers everything you will need for your B2B needs.

Great support too

AJ Trade Group
United Kingdom
14 days using the app
BSS Commerce B2B replied June 19, 2025

Thank you so much for the great feedback! We're glad the app is covering your B2B needs and that our support team could be there for you.

Always here whenever you need us! 😊

March 27, 2025

The implementation of the BSS B2B app is almost complete. Super nice contact and taken step by step in creating the registration form, thanks so much for your help so far! :)

lvng-shop
Netherlands
7 days using the app