BSS: B2B/Wholesale Solution , 681 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its robust features, user-friendly interface, and ability to simplify wholesale operations. It's praised for its wholesale pricing, bulk order management, and exclusive sales access for members. It's ideal for businesses looking to differentiate their B2B and B2C customers, offering solutions for customer registration, custom pricing, and quantity breaks. The support team is noted for their quick responses and tailored solutions. Its seamless integration with Shopify and adaptability to growing customer segments make it a valuable tool in the B2B sector.
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Thanks a lot for quick response to June for helping with our Shopify app. Our solution is already up and running after a couple of days with all our feature requests.
Thank you so much for your 5-star rating and your positive comments!
We are delighted that our Shopify app and solution were able to meet all your feature requests within a few days.
We greatly appreciate your feedback and kind words.
Nice app! It seemed complicated at first, but it was a great solution for my needs, and the help I got from the team was great and addressed questions and issues I had. Recommend!
Thank you so much for the lovely 5-star rating!
We are delighted to hear that the app solved your needs and that the help from our team was great help. We really appreciate your recommendation.
I've had this app installed since Sept 21st, 2023. And to this date, I'm still sending emails resolving many little bugs and feel handcuffed to this app ecosystem. Here are some things that you should be aware of this app before you download:
* You will always need to pay for a premium features, not just the lower scale one.
* You will need to install separate apps for features that let you customize further. We are a small shop with 11 products and still needed 2 more of their apps, which means two more subscriptions and a total cost of over $125/month for all these services.
* There customer service, while friendly and can fix things in a day or two, is in Vietnam and you have to wait 24hrs for every question to respond.
* There is typically many things labeled differently or built in the app that needs some further discussion/translation as they are labeled differently than I would prefer. I assume this because translating things between Vietnamese and English can cause some hiccups.
* Unless you want to work Vietnam business hours - find a different app with customer support geared towards your time zone.
* In the end, I'm a small business investing 7 weeks of work into this app and no customers actually using it fluidly.
* I have my hands tied that I have to keep this app because of costs and feel I can't make a change, especially with holiday season approaching.
Please be mindful when making a decision - they have great ratings but I suspect it's because throughout my 90+ email chain since 9/21/2023 to date, they've asked me to write a review about once a week. While professional and nice, they look to optimize reviews more than solve my actual problem and it's unfair.
Hi there,
We have received your review and I am writing to sincerely apologize for any inconvenience you may have experienced with our app. We appreciate the opportunity to address the issues you've raised. I hope you can give us a chance to make everything clear.
We do provide multiple functions along with each plan and the higher plan you subscribe to, the more functionalities you have. Kindly understand that our pricing plans may not fully fit all users' needs and we are so sorry that the functions you need are on high plans. However, it's totally your decision to go with the app or not. We even provide 14-day free trial for our b2b apps so you can have some time to make your decision.
Also, each of our app provides different kinds of functionalities and we do have many clients that just need a few functions then they just need to use one or two apps. However, since you are looking for multiple features from multiple apps, you will need to install them all.
We've totally acknowledged the challenge that you've faced with this situation so our team has reached out with some workarounds and offers which can really help you here.
Looking forward to hearing from you soon again so that we can get the situation resolved and move on with this.
Thank you so much for your understanding!
Brilliant app - meets all our needs for the wholesale platform. The customer service (Jena and team) are fantastic - super efficient response time and they iron out any issues quickly. Highly recommend.
Great App, exactly what I was looking for. The Support Team does an amazing job.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
This app is doing exactly what I need, I really appreciate all the help from Jena Nguyen in getting me setup properly. This app is definitely allowing us to setup some special pricing, both for individual products, and for preferred customers. I have more to learn to take full advantage of all the things it will do, and I feel confident that if I get stuck, help is not far away! Thanks for all the help Jena! - Gary
Thank you so much for the five-star rating, Gary!
We are glad that this app is allowing you to setup special pricing for individual products and preferred customers. It is great to hear that you appreciate the help that our agent provided you in the setup process. We are here to help anytime you need us.
Thank you for the kind words!
Super! it saved me! The only one that worked for my purposes of selling B2B in Europe! Customer service top!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!
We have been starting to use this app because we were looking for a solution to have multiple prices per product for our several thousand items.
While the solution looks like its working like a charm what really stands out about this app is their great support. We have been getting answers and bug fixes in a matter of hours. Great communication! Thanks!
This application has proven to be incredibly valuable – it's precisely what we were looking for to serve our B2B clients. Moreover, the technical support has been exceptional. They promptly address any questions or concerns, and their unwavering assistance is greatly appreciated. Thank you very much!
Amazing customer service who's always available and always very helpful. The app also solves a lot of problems we have within our online store.
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at support-sbc@bsscommerce.com and our agents will be right there.
Wish your business all good!