BSS: B2B & Wholesale Solution

The application worked decently (was a bit slow showing prices at times), but two time updates were made to the application which made our site unusable and we lost many sales. These updates seemed to have been pushed live without much testing from the BSS team. We contacted the BSS team and they were unaware that their application broke our site checkout. They stated that their app was not responsible. 4 days later, they followed back up and said they in fact did see multiple errors in the B2B/Wholesale app that caused our site to break. After issues like this happened twice, we pulled the application from our site because it was not worth the risk of it constantly breaking and bringing down our site.

Best APP for B2B it works smoothly on every feature and is really what we needed for our store. The support is amazing and really reliable. Thanks a lot to Emma and Nguyễn Văn Đông for the support and setting up the code for us. -
La migliore APP per B2B funziona senza problemi su ogni funzionalità ed è davvero ciò di cui avevamo bisogno per il nostro negozio. Il supporto è davvero affidabile. Grazie mille a Emma e Nguyễn Văn Đông per il supporto e per aver impostato il codice per noi.

I would like to thank Joy and the developers Nguyen Van Duc and Mai Van Quy very much for their extraordinary work, their always detailed and professional response, their quick response and support during the installation of the application.
They immediately understood our expectations and helped us to customize the application according to our store and our requests.
We are in GMT+7 and we never had to wait more than a few minutes or a few hours to get a response from the team.
I really appreciated the exchanges with them, as well as the proposed solutions and the immediate updates.
The application itself does its job well and has all the features we were looking for. I am happy to recommend BSS Commerce to other Shopify stores looking to set up a wholesale business.

BSS Commerce made an app with plenty of useful functionality for B2B eCommerce. Our first support request was answered quickly and the issue was resolved just as quickly and thoroughly.

Thanks a lot to June Nguyen and your dev Anh Duc Tran!
I needed some assistance with the features and some styling and got a very quick response. They solved my issues right away.

Generally I am very very happy with the app itself and of course very happy with the customer service I recieved from June and Anh. The features in the app is better than expected. They have thought of every little detail. I am very impressed.

I highly recommend the app.

I have found this app to be extremely useful in implementing different pricing for various customer groups. The development team was very helpful in assisting me with the installation, and the customer service representatives have been exceptionally friendly and responsive. In particular, I'd like to express my sincere gratitude to Emma for her outstanding patience and support, as well as to her colleagues. Thank you!

The support team, including Josephine and Nguyen Vu Manh Cuong have been AMAZING!! They walked us through the process to configure their app to work for our site. Our site is complicated because it services WHOLESALE accounts and retail accounts. Definitely recommend working with this group. Their service and support is the best of any app development team with which we have worked.

Joy Nguyen und Dao van Phu haben mir bei meinen Problemen sehr weitergeholfen. Zunächst sollte ich den Code meines Shops ändern. Ich habe keine Erfahrung in diesem Bereich und habe mich daher an den Service gewandt. Es kam eine schnelle Rückmeldung und mein Problem wurde von Joy und Dao einwandfrei gelöst. Danach hatte ich noch weitere Fragen die mir sofort beantwortet wurden. Auch die Kommunikation war sehr gut! Ich habe immer eine Antwort in Deutsch zurückbekommen und alles war immer sehr nachvollziehbar.
Wenn ich ein Problem habe werde ich mich auch in Zukunft immer bei Joy und Dao melden.

This app works really fantastic combined with their other FREE app 'B2B Login & Lock Access'. A working log-in portal is easily created by combining these apps and truly provides a B2B Wholesale solution, for customers to sign-up and log-in. This app has many other functions, but this one is by far my favourite!

Besides these functions, I would like to thank the team of BSS Commerce! Especially Jennie P and tech specialist Nguyen Tien Hau have been of great help for us. Their professional approach and high quality support have been very pleasant and helpful with solving all the issues I encountered. Jennie P has been very friendly and kept in touch with me by providing new answers and solutions to my big list of questions and issues. From big to small questions/issues, everything got resolved by their skilled support & tech team.

We are very satisfied with this app and definitely impressed with their team! :)

I've had this app installed since Sept 21st, 2023. And to this date, I'm still sending emails resolving many little bugs and feel handcuffed to this app ecosystem. Here are some things that you should be aware of this app before you download:

* You will always need to pay for a premium features, not just the lower scale one.
* You will need to install separate apps for features that let you customize further. We are a small shop with 11 products and still needed 2 more of their apps, which means two more subscriptions and a total cost of over $125/month for all these services.
* There customer service, while friendly and can fix things in a day or two, is in Vietnam and you have to wait 24hrs for every question to respond.
* There is typically many things labeled differently or built in the app that needs some further discussion/translation as they are labeled differently than I would prefer. I assume this because translating things between Vietnamese and English can cause some hiccups.
* Unless you want to work Vietnam business hours - find a different app with customer support geared towards your time zone.
* In the end, I'm a small business investing 7 weeks of work into this app and no customers actually using it fluidly.
* I have my hands tied that I have to keep this app because of costs and feel I can't make a change, especially with holiday season approaching.

Please be mindful when making a decision - they have great ratings but I suspect it's because throughout my 90+ email chain since 9/21/2023 to date, they've asked me to write a review about once a week. While professional and nice, they look to optimize reviews more than solve my actual problem and it's unfair.