BSS: B2B & Wholesale Solution

BSS: B2B & Wholesale Solution

Reviews (848)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive B2B features, including customizable price tables and volume discounts. They appreciate its flexibility, user-friendly interface, and support for both B2B and B2C operations. The responsive customer support team is praised for assisting with installation and troubleshooting. Regular updates enhance its functionality, making it a cost-effective alternative to Shopify Plus for wholesale solutions.

February 4, 2022

Fantastic customer service and quick to look into all issues, highly recommend. Thank you Steph and Dimitri!

Meg Hawkins Ltd
United Kingdom
1 day using the app
BSS Commerce B2B replied February 15, 2022

Thank you.

We hope that you will keep supporting our app in the long term.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!

September 15, 2023

I like their service and supports! Highly recommend to anyone who needs custom B2B solutions.
My support - Joy is very helpful and attentive. She solved my questions, helped with settings and able to customize my registration form too. The team is awesome! :)

TAKECARE AUTO PARTS
Malaysia
1 day using the app
BSS Commerce B2B replied September 19, 2023

Thank you so much for your 5-star rating!

We are truly grateful that you value our service and support. It's fantastic that our agent was able to help you with your questions and to customize your registration form. We really appreciate that you think our team is awesome.

Thank you very much for your positive review.

April 15, 2023

We look forward to customer service getting back to us so we can resolve the issue of being billed for months with no true usage because of setup issues and nothing but run-around, back-and-forth emails. I have even written them Whats App with no resolution. They tell me to use their knowledge base while on their most expensive plan, estimated to spend $1200.00 a year. We have been paying for months with no resolution. This company's customer service has not impressed us thus far, even if the tech is present.

Budzburn
United States
About 1 month using the app
May 22, 2023

Wij zijn nog maar net begonnen als B2B shop, hebben de support van de app al een aantal keren moeten raadplegen, maar telkens heel snel antwoord. Wij zijn heel tevreden van de customer support en van de app.

Cleverclixx
Belgium
About 1 month using the app
BSS Commerce B2B replied May 29, 2023

Thank you for your rating! We are very happy that you are satisfied with our customer support and the app. Thank you!

May 31, 2023

Such a fantastic team. Emma, and her technicians Hau and Cuong were so quick to integrate the app into our store. We have worked with some other apps for wholesale and encountered many issues, but after a day of signing up, we have a perfectly functioning registration form and wholesale set up. Thank you so much for your support (I am sure I will be in touch again at some point!).

Tish Lyon
United Kingdom
1 day using the app
BSS Commerce B2B replied June 7, 2023

Thank you so much for your 5 star rating!

We are so glad that you enjoyed our team's effort, especially our agents' efforts. It was great to hear you had no issues with the sign-up process or set-up of the wholesale.

We truly value your support!

Edited October 27, 2021

Très bon support qui a été très réactif pour corriger des soucis d'affichage liés à l'utilisation du module. Dommage néanmoins qu'on ne puisse pas choisir d'afficher les prix en HT même avec l'abonnement le plus élevé. Cela nous aurait permis de répondre à 100% à notre besoin.

Biscuit d'Ys
France
26 days using the app
BSS Commerce B2B replied November 2, 2021

Thanks for giving us a chance to help you and we are happy that the app works smoothly now.

Don’t forget to reach the team at sales@bsscommerce.com anytime you are in need.

Cheers!

April 21, 2023

Great application. Very handy that they have a "Manual Order" feature so that my customer support team can easily insert manual order with custom prices for every customer.

KLEINENKOK
Netherlands
About 23 hours using the app
BSS Commerce B2B replied April 27, 2023

Thank you for the 5 star rating! We really appreciate your thoughtful words and feedback about our application. It's great to hear that our "Manual Order" feature is practical and convenient for your customer support team. Thank you for taking the time to share your thoughts and experiences.

May 31, 2023

One of the best supports I have ever talked to.
Clear information
Screenshots
Screen recordings
Meetings
explaining

Thanks Jennie!

Sponsorshopen
Sweden
About 22 hours using the app
BSS Commerce B2B replied June 7, 2023

We are extremely grateful for your 5-star rating and kind words!

We take great pride in our customer support and we are truly humbled to know that our efforts have been well received by you. It's wonderful to know that we have been able to offer you clear and helpful information. Your feedback has been invaluable!

Thank you very much!

May 30, 2024

Good functionality and good support

Four Ace Europe GmbH
Germany
5 months using the app
BSS Commerce B2B replied June 4, 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

Wish your business all good!

April 18, 2023

Great and quick service support,The app is easy to use and offerers some great features,really satisfied and highly recommend

Olafuslife
China
About 22 hours using the app
BSS Commerce B2B replied April 19, 2023

Thank you so much for your 5 star rating! We're pleased to know that you were satisfied with our great and quick customer service and that the app is easy to use and offers great features. Thanks a lot for highly recommending us and appreciate your kind words.