B2B Wholesale Solution by BSS , 683 reviews

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
    640
  • 4% of ratings are 4 stars
    25
  • 0% of ratings are 3 stars
    2
  • 0% of ratings are 2 stars
    2
  • 2% of ratings are 1 stars
    14
What merchants think

Feedback submitted

Merchants appreciate this app for its robust features, user-friendly interface, and ability to simplify wholesale operations. It's praised for its wholesale pricing, bulk order management, and exclusive sales access for members. It's ideal for businesses looking to differentiate their B2B and B2C customers, offering solutions for customer registration, custom pricing, and quantity breaks. The support team is noted for their quick responses and tailored solutions. Its seamless integration with Shopify and adaptability to growing customer segments make it a valuable tool in the B2B sector.

Edited May 7, 2024

Customer Service rating: 5 stars

Really happy with the support from the BSS team. They make it easy to work together to find a solution to any of the questions I have.

Joy and Jena have been so nice and helpful!

App Review: 3 stars
This is not a plug an play app. EVERYTHING needs to be installed by the dev team. The flow of how everything works for desktop, requires you to also explicitly request for mobile and tablet as well. This is frustrating when personally, I'd expect the same behaviour for all devices as a default, not the exception. This has led to much frustration.

The only saving grace is that they have been able to provide great customer service and quick solutions to all of the issues raised. However, there have been MANY issues.

Parrs Products Wholesale
New Zealand
17 days using the app
August 1, 2023

From first glance it looked easy as if all you had to do was install these features. But in the end everything had to be manually done by Emma and her Team. To be fair though they were very quick to respond and fixed any bugs reported.
Early days yet but looks like it will be a good solution for us going forward

Budtender
Ireland
16 days using the app
BSS Commerce replied August 7, 2023

Thank you for your feedback!

We are glad that you are enjoying our service. However, your feedback seems to be quite a positive one but then you left a 3-star review so something seems to be missing from our end which haven't met your satisfaction yet.

If you need any further support from our team, don't hesitate to let us know. Hopefully, our service and our app will help to revise your experience with us.

We always strive to keep our customers happy!

1
1