Reviews (732)

Overall rating
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its B2B and wholesale features, such as custom pricing and bulk order management. They praise the responsive customer support, user-friendly interface, and seamless Shopify integration. It's also noted for being a cost-effective alternative to Shopify Plus, with quick installation and effective customer segmentation enhancing business operations. Despite some time zone challenges, the support team effectively accommodates international customers.

Edited May 7, 2024

Customer Service rating: 5 stars

Really happy with the support from the BSS team. They make it easy to work together to find a solution to any of the questions I have.

Joy and Jena have been so nice and helpful!

App Review: 3 stars
This is not a plug an play app. EVERYTHING needs to be installed by the dev team. The flow of how everything works for desktop, requires you to also explicitly request for mobile and tablet as well. This is frustrating when personally, I'd expect the same behaviour for all devices as a default, not the exception. This has led to much frustration.

The only saving grace is that they have been able to provide great customer service and quick solutions to all of the issues raised. However, there have been MANY issues.

Parrs Products Wholesale
New Zealand
2 months using the app
BSS Commerce replied May 8, 2024

Hi team,

Such a pity to see that you've updated your review in which it seems like you are not fully satisfied with our app yet.

"EVERYTHING needs to be installed by the dev team."
=> Since we are not allowed to auto-upload code to the theme anymore, manual installation is needed. Also, every theme has a different structure and every site has its own 3rd-party app installed so it would be the best to let us help you with the setup to avoid any possible conflicts.

"The flow of how everything works for desktop, requires you to also explicitly request for mobile and tablet as well."
=> Thanks for this feedback. We've emphasized the importance of this to our team again and we will for sure improve for next requests.

Again, thank you so much for staying with our apps and sharing all the honest and helpful recommendation. Our team is always trying our best to improve your experience with our app.

If you need any further support, don't hesitate to contact us at or via our Live Chat from our apps.

August 1, 2023

From first glance it looked easy as if all you had to do was install these features. But in the end everything had to be manually done by Emma and her Team. To be fair though they were very quick to respond and fixed any bugs reported.
Early days yet but looks like it will be a good solution for us going forward

16 days using the app
BSS Commerce replied August 7, 2023

Thank you for your feedback!

We are glad that you are enjoying our service. However, your feedback seems to be quite a positive one but then you left a 3-star review so something seems to be missing from our end which haven't met your satisfaction yet.

If you need any further support from our team, don't hesitate to let us know. Hopefully, our service and our app will help to revise your experience with us.

We always strive to keep our customers happy!